RecoverPoint: Replikeringsprocessen startas om med fel vid minneskontroll

Summary: Replikeringsprocessen startas om med fel vid minneskontroll.

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Symptoms

Dedupliceringsfunktionen har aktiverats i en eller flera konsekvensgrupper.

Replikeringen kraschar med minneskontrollfel som hittats i replikeringsloggar: 
2020/02/26 15:36:52.030 - #2 - 6251/6146 - RemoteLogSender: got event (uniqueId=0, eventTime=1582731412018134), EventID_KBOX_ASSERTION_FAILED(3031), SiteUID(0xxxxxxxxxxxxxxxxx), seDetails=Sender=replication, Topic=MemoryShield, msg=Assertion failed: false Line 285 File MemoryShield.cc PID: 6146 Info: memory limit exceeded, no core 
2020/02/26 15:36:52.132 - #0 - 6165/6146 - MemoryShield: errno=0 Assertion failed: false Line 285 File MemoryShield.cc PID: 6146 Info: memory limit exceeded, no core Prior to crashing we ca see ViperDeduper errors as below in replication logs before the memory crash: 
2020/02/26 13:13:08.115 - #0 - 6418/6146 - ViperDeduper::deacknowledgeIndex: errno=0 bug in acknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 13:13:08.115 - #0 - 6418/6146 - Transmitter_AO_IMPL::handleViperAck_i: errno=0 error in deacknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 13:13:08.116 - #2 - 6418/6146 - ViperLog: EDRS-WIRE:[WireIndexMemory](2): deleteFromAcknowledgeMap: gap in acknowledgements 
2020/02/26 15:36:50.160 - #0 - 6418/6146 - ViperDeduper::deacknowledgeIndex: errno=0 bug in acknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 15:36:50.160 - #0 - 6418/6146 - Transmitter_AO_IMPL::handleViperAck_i: errno=0 error in deacknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 15:36:50.766 - #2 - 6418/6146 - ViperLog: EDRS-WIRE:[WireIndexMemory](2): deleteFromAcknowledgeMap: gap in acknowledgements

Cause

Sändaren försöker få kvittering av deduplicering. Det undre lagret visar felet RDE_STATUS_INTERNAL_ERROR. Det här felet hanteras inte explicit.

Resolution

Lösning:
Avaktivera deduplicering på alla konsekvensgrupper genom att följa stegen nedan:
  1. Välj Skydd >Hantera skydd.
  2. I den vänstra rutan väljer du en konsekvensgrupp.
  3. I den högra rutan klickar du på fliken Länkprincip .
    1. I länken Välj anger du ett principdiagram och väljer relevant länk.
    2. Avmarkera kryssrutan Aktivera deduplicering.
  4. Klicka på Apply.
Resolution:
Dell Technologies undersöker problemet. Kontakta Dells supportcenter eller din servicerepresentant för hjälp och hänvisa till detta lösnings-ID.

Affected Products

RecoverPoint

Products

RecoverPoint, RecoverPoint CL, RecoverPoint EX, RecoverPoint Gen5 Server, RecoverPoint Gen6 Server, RecoverPoint SE, RecoverPoint virtual appliance
Article Properties
Article Number: 000170285
Article Type: Solution
Last Modified: 05 Nov 2025
Version:  3
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