RecoverPoint: 複寫程序重新開機時發生記憶體斷言故障

Summary: 複寫程序會在記憶體斷言失敗時重新開機。

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Symptoms

已在一或多個一致性群組上啟用重複資料刪除功能。

複寫當機，並在複寫記錄中發現記憶體斷言故障： 
2020/02/26 15:36:52.030 - #2 - 6251/6146 - RemoteLogSender: got event (uniqueId=0, eventTime=1582731412018134), EventID_KBOX_ASSERTION_FAILED(3031), SiteUID(0xxxxxxxxxxxxxxxxx), seDetails=Sender=replication, Topic=MemoryShield, msg=Assertion failed: false Line 285 File MemoryShield.cc PID: 6146 Info: memory limit exceeded, no core 
2020/02/26 15:36:52.132 - #0 - 6165/6146 - MemoryShield: errno=0 Assertion failed: false Line 285 File MemoryShield.cc PID: 6146 Info: memory limit exceeded, no core Prior to crashing we ca see ViperDeduper errors as below in replication logs before the memory crash: 
2020/02/26 13:13:08.115 - #0 - 6418/6146 - ViperDeduper::deacknowledgeIndex: errno=0 bug in acknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 13:13:08.115 - #0 - 6418/6146 - Transmitter_AO_IMPL::handleViperAck_i: errno=0 error in deacknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 13:13:08.116 - #2 - 6418/6146 - ViperLog: EDRS-WIRE:[WireIndexMemory](2): deleteFromAcknowledgeMap: gap in acknowledgements 
2020/02/26 15:36:50.160 - #0 - 6418/6146 - ViperDeduper::deacknowledgeIndex: errno=0 bug in acknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 15:36:50.160 - #0 - 6418/6146 - Transmitter_AO_IMPL::handleViperAck_i: errno=0 error in deacknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 15:36:50.766 - #2 - 6418/6146 - ViperLog: EDRS-WIRE:[WireIndexMemory](2): deleteFromAcknowledgeMap: gap in acknowledgements

Cause

傳送器嘗試取得重複資料刪除確認，但底層顯示錯誤 RDE_STATUS_INTERNAL_ERROR。不會顯式處理此錯誤。

Resolution

因應措施：
按照下列步驟，關閉所有一致性群組上的重複資料刪除：
  1. 依序 選取保護 >管理保護。
  2. 在左窗格中，選取 一致性群組。
  3. 在右窗格中，按一下 連結原則 標籤。
    1. 在 「選擇」連結中，設置 策略關係圖，選擇 相關連結。
    2. 清除 啟用重複資料刪除 核取方塊。
  4. 按一下 套用 按鈕。
主意：
Dell Technologies 正在調查此問題。如需技術協助，請聯絡 Dell 支援中心 或您的服務代表，並引用此解決方案 ID。

Affected Products

RecoverPoint

Products

RecoverPoint, RecoverPoint CL, RecoverPoint EX, RecoverPoint Gen5 Server, RecoverPoint Gen6 Server, RecoverPoint SE, RecoverPoint virtual appliance
Article Properties
Article Number: 000170285
Article Type: Solution
Last Modified: 05 Nov 2025
Version:  3
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