RecoverPoint：复制过程因内存断言失败而重新启动

Summary: 复制过程因内存断言失败而重新启动。

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Symptoms

已在一个或多个一致性组上启用重复数据消除功能。

复制崩溃，在复制日志中找到内存断言失败： 
2020/02/26 15:36:52.030 - #2 - 6251/6146 - RemoteLogSender: got event (uniqueId=0, eventTime=1582731412018134), EventID_KBOX_ASSERTION_FAILED(3031), SiteUID(0xxxxxxxxxxxxxxxxx), seDetails=Sender=replication, Topic=MemoryShield, msg=Assertion failed: false Line 285 File MemoryShield.cc PID: 6146 Info: memory limit exceeded, no core 
2020/02/26 15:36:52.132 - #0 - 6165/6146 - MemoryShield: errno=0 Assertion failed: false Line 285 File MemoryShield.cc PID: 6146 Info: memory limit exceeded, no core Prior to crashing we ca see ViperDeduper errors as below in replication logs before the memory crash: 
2020/02/26 13:13:08.115 - #0 - 6418/6146 - ViperDeduper::deacknowledgeIndex: errno=0 bug in acknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 13:13:08.115 - #0 - 6418/6146 - Transmitter_AO_IMPL::handleViperAck_i: errno=0 error in deacknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 13:13:08.116 - #2 - 6418/6146 - ViperLog: EDRS-WIRE:[WireIndexMemory](2): deleteFromAcknowledgeMap: gap in acknowledgements 
2020/02/26 15:36:50.160 - #0 - 6418/6146 - ViperDeduper::deacknowledgeIndex: errno=0 bug in acknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 15:36:50.160 - #0 - 6418/6146 - Transmitter_AO_IMPL::handleViperAck_i: errno=0 error in deacknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 15:36:50.766 - #2 - 6418/6146 - ViperLog: EDRS-WIRE:[WireIndexMemory](2): deleteFromAcknowledgeMap: gap in acknowledgements

Cause

发送器尝试获取重复数据消除确认，下面的层给出错误 RDE_STATUS_INTERNAL_ERROR。不会显式处理此错误。

Resolution

解决方法：
按照以下步骤在所有一致性组上禁用重复数据消除：
  1. 选择 ProtectionManage >Protection。
  2. 在左侧窗格中，选择 一致性组。
  3. 在右侧窗格中，单击 Link Policy 选项卡。
    1. 在 “选择链接”中，设置 策略图表，然后选择 相关链接。
    2. 清除 Enable Deduplication 复选框。
  4. 然后，单击 Apply 按钮。
分辨率：
Dell Technologies 正在调查此问题。请联系 戴尔支持中心 或您的服务代表寻求帮助，并提供此解决方案 ID。

Affected Products

RecoverPoint

Products

RecoverPoint, RecoverPoint CL, RecoverPoint EX, RecoverPoint Gen5 Server, RecoverPoint Gen6 Server, RecoverPoint SE, RecoverPoint virtual appliance
Article Properties
Article Number: 000170285
Article Type: Solution
Last Modified: 05 Nov 2025
Version:  3
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