Lights go off on boot on Alienware laptops

Summary: After getting the motherboard replaced, the lights on selected Alienware laptops may go off for less than 2 minutes every time the computer boots up. Loading the Static Default Blue theme in the Alienware Command Center and restarting the laptop should help to fix this issue. ...

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Symptoms

SLN317564_en_US__1iC_aw_alienhead_mr_v1 Description   The lights on your Alienware laptop may go off for 2 minutes or less every time you boot up the computer. The issue happens typically after getting a motherboard replacement.
 

Affected Systems:

 
  Alienware 15 R4   Alienware 17 R5   Alienware Area-51m    
 

Solution

Follow the steps below to fix the issue:

  1. Open the Alienware Command Center
  2. Go to the FX tab
  3. Click Lighting and then choose your laptop model (e.g., Alienware 17 R5)
  4. Click All Zones then choose Static Default Blue from the effects drop-down list
  5. Click Save Theme and restart your computer

The lights on your laptop should behave normally now.

Cause

SLN316295_en_US__1I_aw_2016logo_mr_v1

   SLN316295_en_US__2iC_aw_twitter_mr_v1   SLN316295_en_US__3iC_aw_youtube_mr_v1   SLN316295_en_US__4iC_aw_facebook_mr_v1   SLN316295_en_US__5iC_aw_alienhead_mr_v1

Resolution

 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Affected Products

Alienware 15 R4, Alienware Area-51m, Alienware 17 R5
Article Properties
Article Number: 000177807
Article Type: Solution
Last Modified: 05 May 2025
Version:  8
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