Alienware Systems Windows 10 Upgrade Issues

Summary: Possible issues upgrading issues to Windows 10 on your Alienware system

Article Content

SLN296638_en_US__1iC_aw_alienhead_mr_v1 Description   This article will help you with the most common issues that come up while upgrading your Alienware system to Windows 10

Supported Systems:

  Alienware 13   Alienware 15   Alienware 17 R2   Alienware 14
  Alienware 17 R1   Alienware 18   Alienware ALPHA   Alienware Area-51 R2
  Alienware Aurora R4   Alienware X51 R2

System Restarts in a Loop to a Black Screen

Issue: After the first restart of the upgrade process the system will begin restarting in a loop.



  1. Restart your system
  2. Start tapping F2 when the Alienware Logo shows up
  3. Inside the BIOS go to the Boot tab
  4. Go down and highlight Secure Boot
  5. Press Enter and select Disabled
  6. Press F10 to save and exit

Black Screen During the Upgrade

Issue: During certain portions of the upgrade process you may get a black screen after a restart

Solution: This is a normal behavior of the upgrade process but the black screen should not stay on for more than 20 minutes. The entire upgrade process takes an average of two hours.

The duration of the upgrade process depends directly on the amount applications installed on your system before the upgrade

Alienware X51 R2: Black screen with a cursor after the upgrade

Issue: AMD Video Card Driver assigns a monitor to each video output even if a monitor is not plugged to the card. This assigns the HDMI port as the primary display, if you have the screen plugged to the DVI or Display Port outputs the driver will show you an extended desktop.


  1. Press the Windows Key + P 3 times.
  2. Download and install the latest driver from AMD

NVIDIA Driver Fails to Install After the Upgrade

Issue: If you did not uninstall the video driver prior to the upgrade there will be a conflict with the new version.


  1. Uninstall the old video driver by going to Program and Features inside the Control Panel
  2. Download and Install the latest driver from or simply run Windows Updates

Go Back to Your Previous Windows Version

No Sound or Distorted Audio

Issue: After the upgrade you may lose audio intermittently or completely, or you may experience distorted sound.


  1. Uninstall the existing audio driver by going to Program and Features inside the Control Panel
  2. Download and Install the latest driver from our Drivers Page or simply run Windows Updates

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Article Properties

Affected Product

Alienware 13, Alienware 13 R3, Alienware 13 R2, Alienware 14, Alienware 15, Alienware 15 R3, Alienware 15 R2, Alienware 15 R4, Alienware 17, Alienware Area-51m, Alienware 17 R4, Alienware 17 R2, Alienware 17 R3, Alienware 17 R5, Alienware 18, Alienware Area-51m R2, Alienware M11x, Alienware M11x R2, Alienware M11x R3, Alienware M14x, Alienware M14x R2, Alienware m15, Alienware m15 R2, Alienware m15 R3, Alienware M15x, Alienware m17, Alienware m17 R2, Alienware m17 R3, Alienware M17x, Alienware M17x R2, Alienware M17x R3, Alienware M17x R4, Alienware M18x, Alienware M18x R2

Last Published Date

22 Jan 2021



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