Article Number: 000178585
|Description||This article will help you with the most common issues that come up while upgrading your Alienware system to Windows 10|
|Alienware 13||Alienware 15||Alienware 17 R2||Alienware 14|
|Alienware 17 R1||Alienware 18||Alienware ALPHA||Alienware Area-51 R2|
|Alienware Aurora R4||Alienware X51 R2|
Issue: After the first restart of the upgrade process the system will begin restarting in a loop.
Issue: During certain portions of the upgrade process you may get a black screen after a restart
Solution: This is a normal behavior of the upgrade process but the black screen should not stay on for more than 20 minutes. The entire upgrade process takes an average of two hours.
The duration of the upgrade process depends directly on the amount applications installed on your system before the upgrade
Issue: AMD Video Card Driver assigns a monitor to each video output even if a monitor is not plugged to the card. This assigns the HDMI port as the primary display, if you have the screen plugged to the DVI or Display Port outputs the driver will show you an extended desktop.
Issue: If you did not uninstall the video driver prior to the upgrade there will be a conflict with the new version.
Issue: After the upgrade you may lose audio intermittently or completely, or you may experience distorted sound.
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22 Jan 2021