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Article Number: 000185558

Connectrix: How to Access Brocade FOS for B-Series and Legacy Dell Switches using Self-Help

Summary: This article explains the steps for a user to gain access to Brocade FOS. These steps are for users with a valid and active support contract with Dell.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

  1. Go to Dell Support. Have a Brocade Serial Number or Dell Service Tag ready.
  1. The Sign In or Create an Account option is presented. If an account does not exist, register on this site.
Note: It can take 24 hours for the account to become active. A confirmation email is sent when the account is active.
 
Screenshot of the Dell Technologies sign-in page
  1. Once Signed in, scroll down the Dell Support page and place a Brocade switch Serial Number or Service Tag into the Search Support area and click Search.
Screenshot of Dell’s support page product search
  1. The selected Serial Number or Service Tag's switch details as shown below. Select the Drivers & Downloads menu. 
Screenshot of the Dell support page Drivers and Downloads
  1. On the Drivers & Downloads page, a list of Brocade FOS versions are shown, available for download for the switch whose Serial Number or Service Tag was entered.
Note: An active Support Contract for the Brocade Hardware is required.
 
Once the FOS required for download is found, click the Download at Broadcom link on the corresponding FOS version.
 
Screenshot of Dell page accessing download
  1. A new tab opens, and a login for the Broadcom Assist Portal appears. Verify the email address entered. If there are account issues on this site, reach out to bsn-webcustomercare@broadcom.comThis hyperlink is taking you to a website outside of Dell Technologies.. With this process, the user is accepting an "End-User License Agreement" (EULA) and must have a valid email address.
  1. Once the EULA is accepted, a confirmation email from Broadcom is sent to verify the email address by clicking the link provided in the verification email.
Note: This email address must be a company email address where the switch is registered to and cannot be a free email service (such as gmail.com). Provide the email address to verify twice in the form and the correct CAPTCHA text from the image, then click Next.
 
Screenshot of the Broadcom Assist Portal
  1. Verify the Email Address. Enter the Verification Code from the email sent from Broadcom, and the correct Captcha text from the image and click Verify and Continue.
Screenshot of the Broadcom Assist Portal verification
 
Note: If you do not have a Broadcom Assist Portal account, it re-directs you to register on this Broadcom site.
  • Fill out the online registration form, click I Agree, then click Submit.
  • The email address and information entered must be a company email address where the switch is registered to and cannot be a free email service (such as gmail.com).
  • It can take up to 48 hours for this new account to become active. A confirmation email is sent from Broadcom when the account is active.
Screenshot of Export Compliance registration
  1. If the email address is already registered in the Broadcom Assist Portal, the Sign-in page is re-directed to the Assist Portal Download Screen. Enter the switch Serial Number and click Search Serial (The "BRC" prefix may or may not be in the serial number fields).
Screenshot of the Broadcom Assist Portal Download Screen
  1. Below, in the My Downloads section, click the appropriate Switch Category (that is Brocade Directors, Brocade Switches, Brocade OEM, Brocade Embedded Switches, and so forth).
Screenshot of the Broadcom Assist Portal Download Screen for Brocade Switches
  1. The Switch Model associated to the Serial Number appears. Click the Switch Model (such as Brocade G620 Switch) to delve into the FOS files available for the Serial Number.
Screenshot of the Broadcom Assist Portal Download Screen for specific switch
  1. The corresponding FOS versions that are available for the Serial Number entered are shown as seen below. Click the wanted FOS version to download.
Screenshot of the Broadcom Assist Portal Download Screen displaying available FOS files
  1. Click the Download icon next to the FOS to download.
Screenshot of the Broadcom Assist Portal Download Screen related to specific switch and its available FOS
  1. Click to accept the EULA. All terms must be agreed, then click I Accept.
Screenshot of the of an End User License Agreement (EULA) for Brocade
  1. Once the EULA from Broadcom has been accepted, a Pending Approval display window may appear if this is the first time downloading software from Broadcom.
An email is sent within three business days to inform whether Broadcom approved the request to download. Brocade expects all approvals to be within 24 - 36 hours. All weekend requests are handled on the following Monday.
 
Note: If this request is important, contact Dell Support.
 
Screenshot of a warning window
  1. If software has been downloaded previously from Broadcom before, a new browser Tab is opened and a Save As screen appears where the FOS files can be saved anywhere on the local system. Choose the preferred download path and Click Save.
Screenshot of the download process
  1. Repeat Steps 13-16 with any other FOS file that must be downloaded from the same version.
  • If any other versions are required, repeat from Step 12.

Additional Information

If a user has a "Post Standard Support" contract, they are not eligible for FOS download access as per the Global Policy for "Post Standard Support." For more information, see Post-Standard Support.

Article Properties

Affected Product

Connectrix DS-300B, Connectrix DS-5100B, Connectrix DS-5300B, Connectrix DS 300B, Connectrix DS 6505B, Connectrix DS 6510B, Connectrix DS 6520B, Connectrix DS 6610B, Connectrix DS 6620B, Connectrix DS 6630B

Product

Connectrix DS-6505B, Connectrix DS-6510B, Connectrix DS-6520B, Connectrix DS-6610B, Connectrix DS-6620B, Connectrix DS-6620B-V2, Connectrix DS-6630B, Connectrix DS-6630B-V2, Connectrix DS-7720B, Isilon IQ 5000S-SSD

Last Published Date

28 Mar 2024

Version

14

Article Type

How To

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