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Article Number: 000192490

How to Get Support for McAfee Products Sold at Dell

Summary: This article covers how to obtain support for McAfee products sold directly through Dell.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

McAfee software support is available when purchased with a Dell System. McAfee products that can be purchased with a Dell computer:

  • McAfee LiveSafe
  • McAfee Safe Connect
  • McAfee Small Business Security

McAfee products that are purchased separately through Dell include only limited software support on accessing the product and activating the product. Products available through the McAfee Dell Store This hyperlink is taking you to a website outside of Dell Technologies.:

  • McAfee Antivirus
  • McAfee Internet Security
  • McAfee LiveSafe
  • McAfee Total Protection

Self-Help Options

Most technical information can be found by referencing the:

To obtain support:

  1. Go to https://www.dell.com/support/home
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

Select Contact Us
Figure 1: (English Only) Select Contact Us

Note:
  • Service Tag is only available for McAfee products that are purchased with a Dell computer. For more information, reference Locate your Service Tag or Serial Number.
  • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.

Click the appropriate option for more information.

  1. Click Enter service tag.

Click enter service tag
Figure 2: (English Only) Click Enter service tag

  1. Type your hardware Service Tag and then click Submit.

Enter service tag and click submit
Figure 3: (English Only) Enter service tag and click submit

  1. On prompt, select either International Support or Support in [REGION].

Select Support Region
Figure 4: (English Only) Select Support Region

Note:
  • [REGION] is based on the country or region that the product was purchased in.
  • Your [REGION] may differ from the above screenshot.
  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select available contact option
Figure 6: (English Only) Select available contact option

  1. Type your Order Number and then click Find My Order.

Type Order Number and click Find My Order
Figure 7: (English Only) Type Order Number and click Find My Order

  1. To the right of the page, click Contact Customer Support.

Click Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing or Wrong Items.

Select Missing or Wrong Items
Figure 9: (English Only) Select Missing or Wrong Items

  1. Select an available contact option.

Select Available contact option
Figure 10: (English Only) Select Available contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000192490) when contacting technical support.

Article Properties

Last Published Date

03 Oct 2023

Version

18

Article Type

How To

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