PowerEdge: Error on ESXi 7.0 TPM 2.0 device detected but a connection cannot be established
Summary: TPM errors on ESXi 7.0 when connecting host to vCenter 6.7 or later.
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Symptoms
TPM 2.0 device detected but a connection cannot be established.
Cause
ESXi 6.7 and above only support SHA-256.
Resolution
Requirements: UEFI boot mode and Secure boot enabled
Remove host from vCenter before proceeding with steps below:
1. While booting your system, press F2 to enter System Setup.
2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
3. From the TPM Security option, select On.
4. Save the settings.
5. Restart your system.
6. Enter System Setup again.
7. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
8. Select the TPM Advanced Settings option.
9. From the TPM2 Algorithm Selection option, select SHA256, then go back to System Security Settings screen.
10. On the System Security Settings screen, from the Intel TXT option, select On.
11. Save the settings.
12. Restart your system.
Additional Information
Affected Products
VMware ESXi 6.7.X, VMware ESXi 7.x, VMware ESXi 8.xProducts
Modular Infrastructure, Rack Servers, Tower Servers, OEM Server SolutionsArticle Properties
Article Number: 000193231
Article Type: Solution
Last Modified: 30 Jan 2025
Version: 4
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