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Article Number: 000194496

Additional Information for Dell Endpoint Security with regard to Apache Log4j Remote Code Execution Vulnerability (CVE-2021-44228)

Summary: This article outlines additional information about the effects of CVE-2021-44228 for Dell Endpoint Security applications.

Article Content

Security Article Type

Security KB

CVE Identifier


Issue Summary

Dell Endpoint Security applications leverage Dell-hosted infrastructure where services using Log4j may experience side-effects based on CVE-2021-44228.

Related Products:
Dell Security Management Server
Dell Data Protection | Encryption Server
Dell Security Management Server Virtual
Dell Data Protection | Encryption Server - Virtual
Supporting Infrastructure


Dell Security Management Server and Dell Security Management Server Virtual version 11.2 and earlier are unaffected by CVE-2021-44228.

Dell Endpoint Security uses a version of Log4j that is unaffected by CVE-2021-44228 to output logging information for Java applications in the following services:

  • Dell Compatibility Server
  • Dell Compliance Reporter (deprecated in Dell Security Management Server 10.1)
  • Dell Core Server Proxy
  • Dell Device Server
  • Dell Message Broker
  • Dell Document Store (deprecated in Dell Data Protection | Encryption Server 9.1.5)
  • Dell Recovery Server
  • Dell Security Server
  • Dell Security Server Proxy
Dell Endpoint Security leverages several cloud-based services that are affected by CVE-2021-44228 which will remain disabled until the vulnerability is patched.

Functionality that is affected includes:
  • In-Server Product Bulletins
    • This allows for all Dell Security Management Servers to pick up product notifications published by Dell.
  • Dell Security Management Server Virtual Updates
    • Dell Security Management Server Virtual versions before 9.11 (launched in May 2018) cannot downloads server updates.
  • Dell Data Guardian geo-location
    • Servers managing Dell Data Guardian managed documents cannot retrieve geolocation data.
  • Dell Endpoint Security Suite Enterprise tenant certificate validation
    • New Dell Endpoint Security Suite Enterprise tenants cannot be generated.
Note: Dell Endpoint Security client applications (Dell Encryption, Dell Endpoint Security Suite Enterprise, Dell Data Guardian, and so forth) are not affected by CVE-2021-44228 (see DSN-2021-007: Dell Response to Apache Log4j Remote Code Execution Vulnerability)

For additional information about the Network Requirements for the Dell Security Management Server or the Dell Security Management Server Virtual, see Dell Data Security / Dell Data Protection Server Network and Firewall Requirements.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.


No administrative action is needed at this time for the Dell Security Management Server or Dell Security Management Server Virtual.

The information should be read and used to assist in avoiding situations that may arise from the problems described herein. Dell Technologies distributes Security Advisories, Security Notices and Informational articles to bring important security information to the attention of users of the affected product(s). Dell Technologies assesses the risk based on an average of risks across a diverse set of installed systems and may not represent the actual risk to your local installation and individual environment. It is recommended that all users determine the applicability of this information to their individual environments and take appropriate actions. The information set forth herein is provided "as is" without warranty of any kind. Dell Technologies expressly disclaims all warranties, either express or implied, including the warranties of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Dell Technologies, its affiliates or suppliers, be liable for any damages whatsoever arising from or related to the information contained herein or actions that you decide to take based thereon, including any direct, indirect, incidental, consequential, loss of business profits or special damages, even if Dell Technologies, its affiliates or suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the foregoing limitation shall apply to the extent permissible under law.

Article Properties

Affected Product

Dell Endpoint Security Suite Enterprise, Product Security Information

Last Published Date

16 Dec 2021



Article Type

Security KB