How to attach files to your service request through the Dell support portal.

Summary: In some situations Dell Technical Support may request evidence to perform a more assertive diagnosis, this article illustrates how to attach files to your service request through the Dell support portal. ...

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Instructions

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What do you need to know before you begin?

The service request number.
The email that was used to create the service request.
Only MS Excel, MS Word, Bitmap, JPEG, GIF, PNG, ZIP, or 7z files will be allowed.
Maximum of 5 attachments allowed and each file cannot exceed 15 MB.

Visit https://www.dell.com/support/incidents-online/pt-br/SrSearch
Enter a service request number and click the 'Search' button.
Enter the email that was used to create the service request and click the 'Submit' button.
Under ACTIVITY CENTER note the Attachments area, select the 'Add more attachments' button.
Click 'Select Files'.
Select the file or files you want to attach and click the 'Open/Open' button.
Confirm that all files are in the list, if not, click the 'Add another file' button and select the missing file, when complete click the 'Load All' button.
Wait until all files have completed loading.