Microsoft Office Sign-in Error
Summary: This article provides information about a sign in error with Microsoft Office.
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This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
When you open a Microsoft Office application, you may see a window saying "Sign in required."
You then receive a "Something went wrong" C0090030 error message when you try to sign in.
Cause
Windows uses the Trusted Platform Module (TPM) chip to protect credentials. When the TPM is cleared, the data is lost, and this causes the Azure AD authentication to fail.
Resolution
To resolve this error, you must disconnect and re-connect to the Azure domain.
This issue has been seen on a Latitude 5330 but may affect other Dell computers.
Affected Products
Latitude 5330Article Properties
Article Number: 000198902
Article Type: Solution
Last Modified: 03 Mar 2025
Version: 3
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