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Article Number: 000200301

MHC Azure Stack: Errors when upgrading OEM Type FirmwareCheckHealth of Role OEM raised an exception Error running Test-OEMFirmwareHealth iDRAC has Critical Major faults

Summary: Type FirmwareCheckHealth of Role OEM raised an exception Error running Test-OEMFirmwareHealth iDRAC has Critical Major faults could not proceed with Firmware update.

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Article Content

Symptoms

Precheck of OEM is failing:

Errors:
Oem Package Update
Perform Oem Extension update.

BeforeOEMUpdate
Tasks before OEMUpdate.

Test Firmware PreUpdate
Determine if OEM Firmware should be updated on physical nodes.

Firmware Check Health.
Check firmware health before update.

OEM.png

Click "Download Summary".

Error.json:
Type ‘FirmwareCheckHealth’ of Role ‘OEM’ raised an exception:\n\nError running Test-OEMFirmwareHealth: iDRAC: 10.224.190.3 has Critical Major faults, could not proceed with Firmware update….

OEMerror.png
 

Cause

Three of the four servers had memory errors.
Since these were warnings, customer thought they could proceed without resolving first.

The memory health monitor feature has detected a degradation in the DIMM installed in DIMM_A6. Reboot system to initiate self-heal process.

Resolution

To resolve this issue, resolve the memory errors.
  1. Drain the node with the iDRAC showing the failed memory. 
  2. Once drained, run the following commands in a PEP powershell window. 
  3. get-virtualdisk -cimsession "s-cluster"
get-virtualdisk -cimsession "s-cluster" | get-storagejob
  4. Once all storage jobs complete, cold boot the server from the iDRAC.
  5. Verify that the DIMM has healed: 
    • The self-heal operation successfully completed at DIMM DIMM_A6.
  6. In the Azure Stack window, Start the node.
  7. In the Azure Stack window, Resume the node.

Article Properties

Affected Product

Integrated System for Microsoft Azure Stack Hub, Integrated System for Microsoft Azure Stack Hub 14G

Last Published Date

03 Jun 2022

Version

1

Article Type

Solution

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