Blue Screen Error on Dell G15 5520 and Alienware M15 R7

Summary: This article provides information about the Dell G15 5520 and Alienware M5 R7 encountering Blue Screen errors in use.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Dell G15 5520 and Alienware M5 R7 laptops may encounter a Blue Screen Error issue when in use, and there is no fixed error code.

Cause

N/A

Resolution

Short-term solution

  1. Update the BIOS.
  2. Update SSD Device Firmware.
  3. Update Drivers by Windows Update.

To download and install the BIOS, reference BIOS Update Guide.

How to Check System Model Name:

  1. Press Win +R
  2. Input msinfo32 in the search box
  3. Click OK. For example: Dell G15 5520(See Figure.1)
    system model name
    Figure 1 system model name
  4. Find System Model


How to Check Storage Drive Information

  1. Right-click the Win icon on the desktop.
  2. Select Windows PowerShell(Admin).
  3. Type in the command wmic then press enter
  4. Type in the command diskdrive get caption, firmware revision then press enter.
  5. You can see the device model name and Firmware version in the list.

Reference for storage device information:

Vendor Family or Series Capacity Firmware version until May 2022
Kioxia BG4 256G/512G/1T 10410106
WDC SN530 256G/512G/1T 21113012
Hynix BC711 256G/512G/1T 41002131
Samsung PM991a 256G/512G/1T 26303039
SSSTC CL1 256G 22301116
512G 22321116
Adata IM2P33F3a 256G/512G 92103061
Kioxia XG7 512G/1T 10804105
2T/4T 10904106
Samsung PM9A1 512G/1T 36308229
2T 36308129
SSSTC CA6 512G/1T/2T 24201113
WDC SN810 512G/1T/2T 61520012
Micron 3400 512G/1T/2T 34000050
Hynix PC801 512G/1T/2T 51002141

How to Download SSD Device Firmware:

  1. Browse to the Dell Drivers & Downloads page:

  2. Select the Operating System.

  3. Under Category, select Firmware.

  4. Locate the latest solid state drive Firmware Update.

  5. Click Download and save the file to your computer.

  6. Open File Explorer and browse to the location where the downloaded file is saved.

  7. Double-click the download setup file and follow the on-screen instructions to complete the installation process.

Same steps if you want to download other drivers versions. 


How to check the current driver version:

  1. Open Device Manager.
  2. Located to Storage controllers
  3. Select Intel RST WMD Controller 467 F(for example).
  4. Right-click, go to the Properties (See Figure.3)
    IRST driver controller
    Figure 2 IRST driver controller

The same steps if you want to check other driver versions. 


How to Update Drivers by Windows Update:

  1. Open the system Settings.
  2. Choose Windows Update.
  3. Click Check for updates, and wait for drivers to download and install.
  4. After all are installed, press Restart to apply all updates.

Related read

 

Affected Products

Alienware m15 R7, Dell G15 5520
Article Properties
Article Number: 000200835
Article Type: Solution
Last Modified: 25 Nov 2025
Version:  7
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