Secureworks Red Cloak Endpoint Agent System Requirements

This article covers the system requirements for installing the Secureworks Red Cloak Endpoint agent. Secureworks Red Cloak Endpoint Agent can be installed on supported operating systems and is used to collect security telemetry from a supported system and send it to the Taegis XDR cloud for analysis.

Affected Products:

• Secureworks Red Cloak Threat Detection & Response
• Secureworks Red Cloak Managed Detection & Response

Affected Versions:

• Windows endpoint agent: v2.0.7.9 and Later
• Linux endpoint agent: v1.2.13.0 and Later

Affected Operating Systems:

• Windows
• Linux

Optimal performance and user experience is obtained, maintained, and achieved when using the Red Cloak Endpoint Agent with supported hardware and software.

General Requirements

Browser Compatibility for Secureworks Red Cloak:

• Chrome
• Edge (Chromium-based)
• Firefox

Network Protocols:

• TLS: 1.2 or later

Firewall Allowlist:

Secureworks Red Cloak Endpoint requires outbound traffic to be added to the allowlist for:

• ctpx.secureworks.com

Specific system requirements differ whether Windows or Linux is in use. For more information about specific system requirements, click the appropriate operating system.

Secureworks Red Cloak Endpoint Agent System Requirements for Windows

General Requirements:

• Local Administration rights are required for installation.

Operating Systems:

• Server
  • Windows Server 2019
  • Windows Server 2016
  • Windows Server Core 2016
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2¹
• Desktop
  • Windows 10²
  • Windows 8.1²
  • Windows 8²
  • Windows 7 SP1¹²
  • Windows 7³
  • Windows Vista³
  • Windows XP³

¹A SHA-2 patch is required for Windows 7 SP1, Windows Server 2008 R2 SP1, and Windows Server 2008 SP2. For more information, reference SHA-2 Code Signing Support requirement for Windows and WSUS (2019 SHA-2 Code Signing Support requirement for Windows and WSUS).
²64-bit and 32-bit versions are supported.
³In cases where Secureworks Red Cloak Endpoint supports an operating system that is no longer supported by the operating system vendor, troubleshooting, and remediation of performance and other issues that arise may be limited. Support may be deemed as out of scope for the service at the discretion of Secureworks.

Hardware Requirements:

• RAM
  • 600 MB
• Disk Space
  • 300 MB
• CPU
  • Two Cores

Secureworks Red Cloak Endpoint Agent System Requirements for Linux

General Requirements:

• Root rights required for installation.

Supported Operating Systems:

• Red Hat Enterprise Linux
  • 6.4 to 8.3
• CentOS
  • 6.4 to 8.3
• Oracle Linux
  • 6.4 to 8.3
• Amazon Linux 2
• Ubuntu
  • 20.04
  • 18.04
  • 16.04

Hardware Requirements:

• RAM
  • 300 MB
• Disk Space
  • 300 MB
• CPU
  • Two Cores

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.