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Article Number: 000207658

PowerStore: System Health Checks detects inconsistent DIMM Serial Numbers

Summary: The consistent DIMM Serial Numbers check performed by the System Health Checks detected inconsistent DIMM Serial Numbers.

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Article Content

Symptoms

System Health may display a message "DIMM Serial Number is inconsistent. Please call for support. (KB#000207658)" in the following scenarios:

  • Running a System Check:
image.png
 
  • Running the System Health Service Script (svc_health_check) using an SSH connection:
[BSC:root@6CX1BW2-A cyc_tmp]$ svc_health_check run -rhc dimm_sn_check
Name                               Location  Status     Description
DIMM SN Check                      node_a    Failed     DIMM Serial Number is inconsistent. Please call for support. (KB#000207658)


SUMMARY Status: Failed
   Passed:      0
   Failed:      1
   Total:       1
   
   
 

 

Cause

The above message indicates that there is an inconsistency in the DIMM serial number (SN) in the different components of PowerStore. This may occur after upgrade to 3.x from an earlier version and then DIMM replacement is performed. 

When this issue occurs the system will continue to function normally but the DIMM serial number (SN) and other DIMM attributes may be displayed with incorrect values.

Resolution

To resolve this issue, contact technical support for assistance. Reference KB #000207658 for expedited attention and resolution.

Article Properties

Affected Product

PowerStore

Last Published Date

11 May 2023

Version

1

Article Type

Solution

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