VCF on VxRail: Upgrade Bundle Download Fails with Error DepotConnectionFailureException: "Error downloading bundle .... from dl.dell.com:nulll"
Summary: This article explains how to solve and issue when trying to download the VxRail bundle on the SDDC manager. And then it fails with a null error.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
In the scenario that this error appears in the SDDC manager UI:
DepotConnectionFailureException: Error downloading bundle [https://dl.dell.com/downloads/DLD3273_VxRail-7.0.400-Composite-Upgrade-Slim-Package-for-7.0.x.zip] from dl.dell.com:null
lcm-debug.log
2023-03-01T15:32:21.713+0000 ERROR [vcf_lcm,9e0fca36b3bcdf3f,38ba,bundleId=VXRAIL7-0-400-27701512DLD3273_VxRail-7-0-400-Composite-Upgrade-Slim-Package-for-7-0-x-zip] [c.v.e.s.l.b.d.d.DepotBundleDownloadServiceImpl,Scheduled-5] Got IOException while downloading bundle https://dl.dell.com/downloads/DLD3273_VxRail-7.0.400-Composite-Upgrade-Slim-Package-for-7.0.x.zip: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target 2023-03-01T15:32:21.713+0000 ERROR [vcf_lcm,9e0fca36b3bcdf3f,38ba] [c.v.e.s.l.s.i.BundleDownloadExceptionHandlerImpl,Scheduled-5] Bundle download failed com.vmware.evo.sddc.lcm.model.depot.exception.DepotConnectionFailureException: Error downloading bundle https://dl.dell.com/downloads/DLD3273_VxRail-7.0.400-Composite-Upgrade-Slim-Package-for-7.0.x.zip from dl.dell.com:null
Cause
This issue is caused by SDDC Manager not having the proxy certificate imported into its trust store.
There is a proxy set and depots were connected.
Upon further investigation into the logs, it can be seen certificate errors when trying to reach dl.dell.com through the proxy.
There is a proxy set and depots were connected.
Upon further investigation into the logs, it can be seen certificate errors when trying to reach dl.dell.com through the proxy.
Resolution
To resolve this issue, follow this VMware article How to import Proxy server certificate to SDDC manager trust store. (77262)
Affected Products
VxRail E560 VCF, VxRail E560F VCF, VxRail E560N VCF, VxRail G560 VCF, VxRail G560F VCF, VxRail P570 VCF, VxRail P570F VCF, VxRail P580N VCF, VxRail S570 VCF, VxRail V570 VCFProducts
VxRail V570F VCFArticle Properties
Article Number: 000210893
Article Type: Solution
Last Modified: 17 Jul 2025
Version: 3
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