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Article Number: 000217091

Dell PM1735a NVMe drive failing in PowerEdge servers

Summary: Dell PM1735a NVMe (Non-Volatile Memory Express) drive failing in PowerEdge servers

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Article Content

Symptoms

Dell PowerEdge based servers configured with Dell Samsung PM1735a may report drives as failed, offline, or missing in the iDRAC and operating system. This can occur on a system with an NVMe enabled PERC storage controller or NVMe direct configuration.
If there is a failure, the following error messages can be present in the LifeCycle Controller logs. 
PDR5  - Disk arg1 in Backplane 1 in of RAID Controller in SL3 is removed
PDR1001 - Fault detected on drive arg1 in disk drive bay
CTL137 - iDRAC is unable to successfully communicate with the device PCIe SSD in Slot X in Bay Y
PR8 - Device not detected: Dell NVMe PCIe SSD Configuration Data(PCIe SSD in Slot X in Bay Y)

Cause

Dell Samsung PM1735a drives can assert due to an internal job interfering with a parity update operation.

Resolution

Dell Technologies recommends updating the PM1733a/PM1735a drive firmware at the earliest available opportunity to avoid future occurrences of this error condition. Dell Samsung PM1733a and PM1735a drives can both be updated using these new firmware versions, but this error condition is only observed on PM1735a.
Once a drive has entered into a failed state, it is not possible to recover or update it.

Note: Instant Secure Erase (ISE) and Federal Information Processing Standards (FIPS) versions of the drive, each require a different firmware package to update. 
PM1733a/PM1735a ISE firmware 1.1.1 (JN1W7)
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=JN1W7
PM1733a/PM1735a FIPS firmware 3.1.3 (3YYTC)
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=3YYTC

 

Article Properties

Affected Product

Dell PowerEdge Express Flash NVMe PCIe SSD

Last Published Date

09 Feb 2024

Version

7

Article Type

Solution

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