PowerEdge: Dell PM1735a NVMe drive failing in PowerEdge servers

Summary: Dell PM1735a NVMe (Non-Volatile Memory Express) drive failing in PowerEdge servers

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Dell PowerEdge based servers configured with Dell Samsung PM1735a may report drives as failed, offline, or missing in the iDRAC and operating system. This can occur on a system with an NVMe enabled PERC storage controller or NVMe direct configuration.
If there is a failure, the following error messages can be present in the LifeCycle Controller logs. 
PDR5  - Disk arg1 in Backplane 1 in of RAID Controller in SL3 is removed
PDR1001 - Fault detected on drive arg1 in disk drive bay
CTL137 - iDRAC is unable to successfully communicate with the device PCIe SSD in Slot X in Bay Y
PR8 - Device not detected: Dell NVMe PCIe SSD Configuration Data(PCIe SSD in Slot X in Bay Y)

Cause

Dell Samsung PM1735a drives can assert due to an internal job interfering with a parity update operation.

Resolution

Dell Technologies recommends updating the PM1733a/PM1735a drive firmware at the earliest available opportunity to avoid future occurrences of this error condition. Dell Samsung PM1733a and PM1735a drives can both be updated using these new firmware versions, but this error condition is only observed on PM1735a.
Once a drive has entered into a failed state, it is not possible to recover or update it.
 

Note: Instant Secure Erase (ISE) and Federal Information Processing Standards (FIPS) versions of the drive each require a different firmware package to update.


PM1733a/PM1735a ISE firmware 1.1.1 (28J8R)
https://www.dell.com/support/home/drivers/DriversDetails?driverID=28J8R

PM1733a/PM1735a FIPS firmware 3.1.3 (JTTYW)
https://www.dell.com/support/home/drivers/DriversDetails?driverID=JTTYW
 

 

Affected Products

Dell PowerEdge Express Flash NVMe PCIe SSD

Products

Poweredge C4140, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge MX750c, PowerEdge MX760c, PowerEdge R470, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515 , PowerEdge R6525, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740XD, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XR11, PowerEdge XR12, PowerEdge XR5610, PowerEdge XR7620 ...
Article Properties
Article Number: 000217091
Article Type: Solution
Last Modified: 18 May 2026
Version:  11
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