Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Premier Sign In Dell Financial Services Partner Program Sign In
Contact Us

Your Dell.com Carts

Desktops with NVIDIA GeForce Graphics Card Encounter Blue Screen Errors

Summary: This article provides information about a blue screen error seen on Dell desktops with NVIDIA GeForce Graphics cards installed.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Dell desktop users may encounter a blue screen error related to the graphics driver. The issue occurs when the computer has a NVIDIA GeForce Graphics card with driver version 31.0.15.4609.

Reported errors include but not limited to the followings:

  • nvlddmkm
  • 0X0000009F
  • 0X00000119
  • DRIVER_POWER_STATE_FAILURE

Affected Platforms:

  • Alienware Desktops
  • Inspiron Desktops
  • OptiPlex Desktops
  • Precision Desktops
  • Vostro Desktops
  • XPS Desktops

Affected NVIDIA GeForce Graphics Cards:

  • GTX1050
  • GTX1060
  • GTX1650
  • GTX1650 Super
  • GTX1660
  • GTX1660 Super
  • GTX1660 Ti
  • RTX2060 SI
  • RTX2060 Super
  • RTX2070
  • RTX2070 Super
  • RTX2080
  • RTX2080 Super
  • RTX2060 Super LC
  • RTX2080 Ti
  • RTX3050
  • RTX3060
  • RTX3060 Ti
  • RTX3070
  • RTX3070 Ti
  • RTX3080
  • RTX3080 Ti
  • RTX3090
  • RTX3090 Ti
  • RTX4060
  • RTX4060 Ti
  • RTX4070
  • RTX4070 Ti
  • RTX4080
  • RTX4090

Cause

This is due to the NVIDIA High-Definition Audio driver's power state failure.

Resolution

Updating to NVIDIA GeForce Graphics Driver version 32.0.15.6094, A00 or later on the computer resolves the issue. To download and install the driver, reference How to Download and Install Dell Drivers.

Affected Products

Alienware Alpha & Alienware Steam Machine, Alienware Area-51 AAT2250, Alienware Area-51 R2, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Area-51 Threadripper Edition R7, Alienware Aurora Ryzen Edition R10 , Alienware Aurora R11, Alienware Aurora R12, Alienware Aurora R13, Alienware Aurora Ryzen Edition R14, Alienware Aurora R15 AMD, Alienware Aurora R15, Alienware Aurora R16, Alienware Aurora R5, Alienware Aurora R6, Alienware Aurora R7, Alienware Aurora R8, Alienware Aurora R9, Alienware Alpha R2 & Alienware Steam Machine R2, Alienware X51 R2, Alienware X51 R3, Dell G5 5000, Dell G5 5090, Inspiron 3043, Inspiron 3048, Inspiron 3052, Inspiron 3059, Inspiron 20 3064, Inspiron 3263, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3275, Inspiron 3277, Inspiron 3280 AIO, Inspiron 5348, Inspiron 3452 AIO, Inspiron 3455, Inspiron 3459, Inspiron 24 3464, Inspiron 3475, Inspiron 3477, Inspiron 3480 AIO, Inspiron 5400 AIO, Inspiron 5401 AIO, Inspiron 24 5410 All-in-One, Inspiron 24 5411 All-in-One, Inspiron 24 5415 All-in-One, Inspiron 24 5420 All-in-One, Inspiron 24 5421 All-in-One, Inspiron 24 5430 All-in-One, Inspiron 24 5459 AIO, Inspiron 24 5475, Inspiron 5477, Inspiron 24 5488, Inspiron 5490 AIO, Inspiron 5491 AIO, Inspiron 7459, Inspiron 7700 AIO, Inspiron 27 7710 All-in-One, Inspiron 27 7720 All-in-One, Inspiron 27 7730 All-in-One, Inspiron 27 7775, Inspiron 7777, Inspiron 7790 AIO, Inspiron 3020 Desktop, Inspiron 3020 Small Desktop, Inspiron 3030 Desktop, Inspiron 3030 Small Desktop, Inspiron 3045, Inspiron 3050, Inspiron 3250, Inspiron 3252, Inspiron 3268, Inspiron 3470, Inspiron 3471, Inspiron 3472, Inspiron 3646, Inspiron 3647, Inspiron 3650, Inspiron 3655, Inspiron 3656, Inspiron 3662, Inspiron 3668, Inspiron 3670, Inspiron 3671, Inspiron 3847, Inspiron 3880, Inspiron 3881, Inspiron 3891, Inspiron 3910, Inspiron 5675, Inspiron 5676, Inspiron 5680, OptiPlex 3000 Tower, OptiPlex 3000 Micro, OptiPlex 3000 Small Form Factor, OptiPlex 3000 Thin Client, Optiplex 3010, OptiPlex 3011, OptiPlex 3020, OptiPlex 3020M, OptiPlex 3030 All-In-One, OptiPlex 3040 Micro, OptiPlex 3040 Small Form Factor, OptiPlex 3040 Tower, OptiPlex 3046 Tower, OptiPlex 3046 Micro, OptiPlex 3046 Small Form Factor, OptiPlex 3050 All-In-One, OptiPlex 3050 Tower, OptiPlex 3050 Micro, OptiPlex 3050 Small Form Factor, OptiPlex 3060 Tower, OptiPlex 3060 Micro, OptiPlex 3060 Small Form Factor, OptiPlex 3070 Tower, OptiPlex 3070 Micro, OptiPlex 3070 Small Form Factor, OptiPlex 3080 Tower, OptiPlex 3080 Micro, OptiPlex 3080 Small Form Factor, OptiPlex 3090 Tower, OptiPlex 3090 Micro, OptiPlex 3090 Small Form Factor, OptiPlex 3090 Ultra, OptiPlex 3240 All-in-One, OptiPlex 3280 All-In-One, Optiplex 5000 Tower, OptiPlex 5000 Micro, OptiPlex 5000 Small Form Factor, OptiPlex 5040 Tower, OptiPlex 5040 Small Form Factor, OptiPlex 5050 Tower, OptiPlex 5050 Micro, OptiPlex 5050 Small Form Factor, OptiPlex 5055 Tower, OptiPlex 5055 A Series Small Form Factor, OptiPlex 5055 Ryzen APU Tower, OptiPlex 5055 R Small Form Factor, OptiPlex 5055 Ryzen CPU Tower, OptiPlex 5055 Ryzen Small Form Factor, OptiPlex 5060 Tower, OptiPlex 5060 Micro, OptiPlex 5060 Small Form Factor, OptiPlex 5070 Tower, OptiPlex 5070 Micro, OptiPlex 5070 Small Form Factor, OptiPlex 5080 Tower, OptiPlex 5080 Micro, OptiPlex 5080 Small Form Factor, OptiPlex 5090 Tower, OptiPlex 5090 Micro, OptiPlex 5090 Small Form Factor, OptiPlex 5250 All-In-One, OptiPlex 5260 All-In-One, OptiPlex 5270 All-In-One, OptiPlex 5400 All-In-One, OptiPlex 5480 All-In-One, OptiPlex 5490 All-In-One, OptiPlex 7000 Tower, OptiPlex 7000 Micro, OptiPlex 7000 Small Form Factor, OptiPlex Micro 7010, OptiPlex Micro Plus 7010, OptiPlex Small Form Factor Plus 7010, OptiPlex Small Form Factor 7010, OptiPlex Micro 7020, OptiPlex Micro Plus 7020, OptiPlex Small Form Factor Plus 7020, OptiPlex Small Form Factor 7020, OptiPlex 7040 Tower, OptiPlex 7040 Micro, OptiPlex 7040 Small Form Factor, OptiPlex 7050 Tower, OptiPlex 7050 Micro, OptiPlex 7050 Small Form Factor, OptiPlex 7060 Tower, OptiPlex 7060 Micro, OptiPlex 7060 Small Form Factor, OptiPlex 7070 Tower, OptiPlex 7070 Micro, OptiPlex 7070 Small Form Factor, OptiPlex 7070 Ultra, OptiPlex 7071 Tower, OptiPlex 7080 Tower, OptiPlex 7080 Micro, OptiPlex 7080 Small Form Factor, OptiPlex 7090 Tower, OptiPlex 7090 Micro, OptiPlex 7090 Small Form Factor, OptiPlex 7090 Ultra, OptiPlex 7400 All-In-One, OptiPlex All-In-One 7410, OptiPlex All-in-One Plus 7410, OptiPlex All-in-One 7420, OptiPlex All-in-One Plus 7420, OptiPlex 7440 All-In-One, OptiPlex 7450 All-In-One, OptiPlex 7460 All-In-One, OptiPlex 7470 All-In-One, OptiPlex 7480 All-In-One, OptiPlex 7490 All-In-One, OptiPlex 7760 All-In-One, OptiPlex 7770 All-In-One, OptiPlex 7780 All-In-One, OptiPlex 9010 All-In-One, OptiPlex 9020 All-In-One, OptiPlex 9020M, OptiPlex 9030 All-In-One, OptiPlex XE, OPTIPLEX XE2, Optiplex XE3, OptiPlex XE4, Precision 3260 XE Compact, Precision 3280 XE Compact, Precision 3440 XE Small Form Factor, Precision 3450 XE Small Form Factor, Precision 3460 XE Small Form Factor, Precision 3640 XE Tower, Precision 3650 XE Tower, Precision 3660 XE Tower, Precision 3680 XE Tower, OptiPlex 7000 XE Micro, OptiPlex 7080 XE Micro Form Factor, Precision 3930 XL Rack, 7920 XL Rack, Precision 7960 XL Rack, Precision 3430 XL Small Form Factor, Precision 3630 XL Tower, 5820 XL Tower, Precision 5860 XL Tower, 7820 XL Tower, Precision 7875 XL Tower, 7920 XL Tower, Precision 7960 XL Tower, Precision 3240 Compact, Precision 3260 Compact, Precision 3280 Compact, Precision 3430 Small Form Factor, Precision 3431, Precision 3440 Small Form Factor, Precision 3450 Small Form Factor, Precision 3460 Small Form Factor, Precision 3630 Tower, Precision 3640 Tower, Precision 3650 Tower, Precision 3660 Tower, Precision 3930 Rack, Precision 5720 AIO, Precision 5820 Tower, Precision 5860 Tower, Precision 7820 Tower, Precision 7865 Tower, Precision 7920 Tower, Precision 7920 Rack, Precision 7960 Rack, Dell Precision Tower 3420, Dell Precision Tower 3620, Precision 3680 Tower, Dell Precision Tower 7810, Precision 7875 Tower, Precision 7960 Tower, Vostro 5300, Vostro 5301, Vostro 13 5310, Vostro 5320, Vostro 5370, Vostro 5390, Vostro 5391, Vostro 3400, Vostro 3401, Vostro 3405, Vostro 3420, Vostro 3425, Vostro 14 3430, Vostro 14 3435, Vostro 14 3440, Vostro 3445, Vostro 3446, Vostro 14 3449, Vostro 3458, Vostro 3459, Vostro 14 3468, Vostro 3478, Vostro 3480, Vostro 3481, Vostro 3490, Vostro 3491, Vostro 5401, Vostro 5402, Vostro 14 5410, Vostro 5415, Vostro 5459, Vostro 14 5468, Vostro 5471, Vostro 5480, Vostro 5481, Vostro 5490, Vostro 3500, Vostro 3501, Vostro 15 3510, Vostro 15 3515, Vostro 3520, Vostro 3525, Vostro 15 3530, Vostro 15 3535, Vostro 15 3549, Vostro 3558, Vostro 3559, Vostro 15 3562, Vostro 15 3568, Vostro 3572, Vostro 3578, Vostro 3580, Vostro 3581, Vostro 3582, Vostro 3583, Vostro 3584, Vostro 3590, Vostro 3591, Vostro 5501, Vostro 5502, Vostro 15 5510, Vostro 5515, Vostro 15 5568, Vostro 5581, Vostro 5590, Vostro 7500, Vostro 15 7510, Vostro 15 7570, Vostro 15 7580, Vostro 7590, Vostro 5620, Vostro 5625, Vostro 16 5630, Vostro 16 5635, Vostro 16 5640, Vostro 7620, Vostro 3015, Vostro 3052, Vostro 3055, Vostro 3340, Vostro 5450, Vostro 5460 AIO, Vostro 3020 Tower Desktop, Vostro 3020 Small Desktop, Vostro 3030 Desktop, Vostro 3030 Small Desktop, Vostro 3070, Vostro 3250, Vostro 3252, Vostro 3267, Vostro 3268, Vostro 3300, Vostro 3350, Vostro 3360, Vostro 3450, Vostro 3460, Vostro 3470, Vostro 3471, Vostro 3546, Vostro 3550, Vostro 3555, Vostro 3560, Vostro 3561, Vostro 15 3565, Vostro 3650, Vostro 3653, Vostro 3660, Vostro 3667, Vostro 3668, Vostro 3669, Vostro 3670, Vostro 3671, Vostro 3681, Vostro 3690, Vostro 3700, Vostro 3710, Vostro 3750, Vostro 3800, Vostro 3881, Vostro 3888, Vostro 3890, Vostro 3900, Vostro 3900G Mini Tower, Vostro 3901, Vostro 3902, Vostro 3905, Vostro 3910, Vostro 500, Vostro 5090, Vostro 5460, Vostro 5470, Vostro 5560, Vostro 5880, Vostro 5890, XPS 27 7760, XPS 8300, XPS 8500, XPS 8700, XPS 8900, XPS 8910, XPS 8920, XPS 8930, XPS 8940, XPS 8950, XPS 8960 ...
Article Properties
Article Number: 000222850
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.