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Article Number: 000224165

Dell Unity：升级前运行状况检查失败，并显示错误：Check_connectemc_sender_1

Summary: 升级前运行状况检查 （PUHC） 失败，并显示错误：ERROR_CODE=platform：：check_connectemc_sender_1|错误|升级无法继续（戴尔可纠正）

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Article Content

Symptoms

升级前运行状况检查 （PUHC） 失败，并显示错误： 
ERROR_CODE=platform::check_connectemc_sender_1|Error|
UPGRADE CANNOT PROCEED.
check_connectemc_sender_1
errors :0x1000300- Operation failed. Error code: 0x1000300 The requested object could not be found on the system. Recheck the command name. 0x6400bee - Failed to perform the operation because connect home has not been configured

Cause

提醒：从 Unity OE 5.3 开始，使用 <serialNumber>@dell.com 的 ConnectHome 连接通知不再是默认设置。

配置 ConnectHome 连接时，请包括来自系统域名的电子邮件地址或通过 SMTP 服务器身份验证的适用电子邮件地址。

为了在 5.3 及更高版本中启用 SupportAssist，ConnectEMC 必须具有“发件人”电子邮件地址。

Resolution

有两个选项可以解决此问题。
  1. 跳过 PUHC 并执行升级。稍后添加发件人电子邮件地址。
  2. 立即添加发件人电子邮件地址，然后执行升级。


选项 1：跳过 PUHC 并执行升级

  1. 运行 以下命令：
svc_skip_puhc
  1. 运行 以下命令以跳过错误：
+58

50: flr::check_for_disk_transitions
51: flr::check_for_faulted_disks
52: flr::check_for_no_pulled_disks
53: flr::check_for_snaps_in_an_active_state
54: flr::check_movesession_exists
55: slic::check_for_slic_committed
56: platform::check_centralized_esrs_version
57: platform::check_unsupported_proxy
58: platform::check_connectemc_sender
  1. 跳过check_connectemc_sender后，从 Unisphere 开始升级 。
  2. 添加 ConnectEMC 的发件人电子邮件地址。（见下文）


选项 2：添加发件人电子邮件地址，然后升级

有三个选项可用于添加发件人电子邮件地址：
  1. Unisphere
  2. svc_connectemc命令
  3. Uemcli 命令

Unisphere：

SMTP

svc_connectemc：

  1. 运行 以下命令以显示 ConnectEMC 状态：
svc_connectemc -s

ConnectEMC: NOTRUNNING DISABLE
  1. 使用以下命令测试 ConnectEMC 向支持部门发送消息的能力：
spa:/cores/service/user# svc_connectemc -t

ERROR [spa]: Email (ConnectEMC) not configured
  1. 运行 以下命令以显示 ConnectEMC 配置详细信息：
svc_connectemc -g

INFO [spa]: SMTP Host: smtp.server.com
INFO [spa]: SENDER EMAIL: DP-Unity01@dell.com
INFO [spa]: EMC Destination Email: emailalert@emc.com
  1. 运行 以下命令以设置 ConnectEMC 用于发送警报的电子邮件地址：
05:57:12 root@CKM002XXXXX929 spa:/cores/service/user# svc_connectemc -m DP-Unity01@dell.com

INFO [spa]: Verifying peer connectivity ...
ERROR [spa]: Email (ConnectEMC) not configured. Please enable connetEMC first.
  1. 运行 以下命令以启用 ConnectEMC：
05:58:30 root@CKM002XXXXX929 spa:/cores/service/user# svc_connectemc --enable 10.1XX.1XX.1X1 --sendermail DP-Unity01@dell.com

INFO [spa]: Verifying peer connectivity ...
INFO [spa]: Enabling ConnectEMC
INFO [spa]: Verifying peer connectivity ...
INFO [spa]: copying connectEMC config to peer
INFO [spa]: Persisting SMTP server configuration
INFO [spa]: Persisting sender email address configuration
INFO [spa]: ConnectEMC has been enabled successfully.
  1. 启用 ConnectEMC 后， 测试连接：  
    svc_connectemc -t
INFO [spa]: Test Dialhome request

Uemcli：

  1. 运行 以下命令以列出当前配置：
uemcli /sys/support/connecthome show -detail

1:  Enabled       = yes
   SMTP server     = 10.1XX.1XX.1X1
   E-mail from address = (none)@emc.com 
   E-mail to address  = emailalert@emc.com
在启用 ConnectEMC 之前，如果您验证测试命令，它将失败并显示错误：  
Operation failed. Error code: 0x1000300
The requested object could not be found on the system. Recheck the command name. (Error Code:0x1000300)
  1. 运行 以下命令以启用 ConnectEMC： 
uemcli -d 10.0.0.1 -u local/joe -p Password /sys/support/connecthome set –enable yes –smtpServer 10.10.22.22 -emailFromAddr DP-Unity01@dell.com
启用 ConnectEMC 后，如果您对其进行测试，它将成功通过： 
09:05:02 root@CKM002XXXXX929 spb:/cores/service/user# uemcli -u admin -securepassword /sys/support/connecthome test
Password:
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection

Remote certificate:
Issuer:   CN=DP-UNITY01
Subject:  CN=DP-UNITY01
Valid from: 2020:06:14:07:13:27
Valid to:  2023:06:14:07:13:27
Serial:   00a382cb17422be9fd
Id:     2957123456
Would you like to:
 [1] Accept the certificate for this session
 [2] Reject the certificate
Please input your selection (The default selection is [1]):
Operation completed successfully.
  1. 列出 配置更改后的当前详细信息：
uemcli /sys/support/connecthome show -detail

Please input your selection (The default selection is [1]):
1:  Enabled       = yes
   SMTP server     = 10.1XX.1XX.1X1
   E-mail from address = DP-Unity01@dell.com
   E-mail to address  = emailalert@emc.com

Additional Information

请参阅 Dell Unity 系列 Unisphere 命令行界面用户指南作为参考。 

Article Properties

Affected Product

Dell EMC Unity Family

Last Published Date

07 Jun 2024

Version

2

Article Type

Solution

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