Certain Dell Docking Stations Audio or Video Will Cut Out When Using a USB-A Headset

Summary: Information about audio or video cutting out when using conferencing applications or playing video with certain Dell docks and a third-party headset.

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Symptoms

When using a Dell dock with a third-party USB-A headset, audio or video cuts out while using a conferencing or video application.


Affected Devices:

  • HD22
  • WD19
  • WD19S
  • WD22TB4

Cause

The host system sends an abnormal split transaction to the dock HUB. Intel has confirmed it is a chipset limitation on the Intel 500, 600, and 700 (TGL, ADL, RPL) series chipsets.

Resolution

This is expected behavior when the system is not a 14th Generation Intel Meteor Lake Processor system. Intel fixed this issue in the 14th generation and newer processors.

To resolve this behavior, you can do the following:

  1. Use a Dell branded headset.
  2. Use an Intel 14th or newer generation processor system with the dock.

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Affected Products

Dell Dual Charge Dock HD22Q, Dell Dock WD19, Dell Dock – WD19S, Dell Thunderbolt Dock – WD22TB4
Article Properties
Article Number: 000240763
Article Type: Solution
Last Modified: 19 May 2025
Version:  4
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