Connectrix SANnav: Unable to launch Webtools due to "Failed to launch Web Tools. Authentication failed/Password is empty"

The Symptoms are as follows:

• Unable to open the Webtools console through SANnav Web client.
• Receive a "Password Empty" error with AAA user and "Authentication failed" with admin account.

Screenshots:

The issue is caused by the incorrect configuration of the SANnav Web client, the dcm.server.webtools.sso setting.
The dcm.server.webtools.sso setting was set to 3, which is not a valid value for this setting.
This incorrect setting prevents the Webtools console from opening through the SANnav Web client.

To resolve the issue of unable to open the Webtools console through SANnav Web client, follow these steps:

1. Stop the server by running the following command:

/install_home/bin/stop-server.sh

2. Edit the server properties file by running the following command:

vi /install_home/conf/server.properties

Change the line:

dcm.server.webtools.sso=3

to:
dcm.server.webtools.sso=1

4. Start the server by running the following command:

/install_home/bin/start-server.sh

Attempt to run Web Tools again from SANnav.

Verify that the issue has been resolved by checking if Web Tools can be opened successfully.
 
 Additional information from the install guide:

• 0 - for always login manually. SANnav prompts for switch login credentials.
• 1 - to log in with switch credentials. SANnav does not prompt, but attempts to log in to the switch using the credentials that SANnav used when discovering the switch.
• 2 - to log in with user credentials. SANnav does not prompt, but attempts to log in to the switch using the credentials that the user used when logging in to SANnav.

For switches running Fabric OS versions earlier than 9.0.0, SANnav always prompts to log in to the switch when launching Web Tools, regardless of the SSO settings.

Note:
When using TACACS, RADIUS, or LDAP, the system typically does not store passwords locally to avoid security vulnerabilities. Instead, it verifies credentials directly with the AAA server.
In the case of SANnav, if it is showing a "Password Empty" error, it might be because the system is not able to retrieve or verify the password from the AAA server.