瞭解您的 Dell 產品保固

Summary: 協助您瞭解 Dell 保固範圍 （非隨附周邊設備） 的完整指南。所有配件和週邊設備的詳細條款。

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Instructions

當您單獨購買 Dell 配件和週邊設備 （未隨附於電腦系統） 時，它們會享有我們的獨立 有限硬體保固。本指南提供有關保固範圍和條款的完整詳細資料。

保固資格

您的保固涵蓋範圍包括特定要求和限制：

符合資格的客戶：本有限硬體保固僅適用於原始最終購買者，且不可轉讓。產品銷售或轉讓另一方後，保固涵蓋範圍即告終止。

保修服務所需的檔：您必須提供原始或影本銷售收據、 裝置 PPID （零件零件識別碼） 或 Dell 授權零售商開立的發票，才能獲得保固服務。

您的保修涵蓋範圍

Dell 保證保固的產品在正常運作條件下，不會在功能、工藝及材料方面出現製造瑕疵。

保固範圍的排除項目：

  • 標準使用的正常磨損
  • 掉落、潑灑或誤用造成的損壞

依產品類型劃分的保固範圍

音訊產品

  • 耳機：3 年保修期
  • 耳塞式耳機：2 年保修期
  • 免持聽筒：3 年保修期（型號 MH3021P 獲得 1 年保修）

電源和充電解決方案

  • 電源變壓器：美國 3 年保固，所有其他地區 1 年保固
  • 行動電源：1 年保修期
  • 纜線配接卡：1 年保修期
  • 從 Dell.com 購買的加密狗：1 年保修期

書寫工具和配件

  • 主動式觸控筆：3 年保固期。例外型號 PNS79X、PN3SOM、PN7320A 和 PN7350A 享有 1 年保固
  • 筆尖：無保修範圍（歸類為備件）

連線解決方案

USB-C 轉接器和集線器：

  • 型號 DA305 和 DA310：3 年保修期
  • 型號 DA300：1 年保修期

智慧技術產品

電源模組 5000 和 I/O 模組 5000：最長 5 年保修期由製造日期決定

輸入裝置

  • 鍵盤與滑鼠：3 年保固期。
    • 例外情況：型號 MS116、KB216、KB522、WM126、KB813、MS819 和 WM615 享有 1 年保固。
    • 地區例外情況：型號 MS116 和 KB216 在印度獲得 3 年保修
  • KB216/KM636 的手掌墊：無保修範圍（歸類為備件）

遊戲和娛樂

Alienware 周邊設備：耳機、滑鼠及鍵盤的 2 年保固期

影像與工作空間解決方案

  • 外接式網路攝影機：3 年保修期
  • 顯示器臂架和底座：3 年保修期
  • 箱包：背包、公事包和保護套的 3 年保修期
  • DVD 光碟機 （型號 DW316）：1 年保修期

無保固範圍的商品

某些配件被視為備件，不包括保修範圍：

  • 耳罩
  • 滑鼠墊
  • 其他替換元件

要記住的重要事項

  • 地區和機型差異：保固條款和持續時間可能會因您的地理區域和特定產品型號而有所不同。
  • 需要協助嗎？如需特定產品保固範圍的詳細資訊，請參閱您購買的產品說明文件，或查看 有限硬體保固。
  • 保留您的文書工作：請保留您的原始購買文件，因為它是所有服務要求的保固資格證明。

Affected Products

Alienware Advanced Gaming Keyboard – AW568, Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware 7.1 Gaming Headset AW510H, Alienware Stereo Gaming Headset | AW310H, Alienware Mechanical Gaming Keyboard | AW310K , Alienware RGB Mechanical Gaming Keyboard AW410K, Alienware Tenkeyless Gaming Keyboard AW420K, Alienware Low-Profile RGB Mechanical Gaming Keyboard | AW510K, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Tri-Mode Wireless Gaming Mouse AW720M, Alienware Elite Gaming Mouse - AW959, Alienware Palm Rest – AW168, Alienware Pro Gaming Keyboard – AW768, Alienware Wireless Gaming Headset AW988, Laptop Bags & Cases, Alienware Pro Wireless Gaming Headset, Alienware Tri-Mode Wireless Gaming Headset AW725H, Alienware Tri-Mode Wireless Gaming Headset AW920H, Alienware Wired Gaming Mouse AW320M, Alienware Pro Wireless Gaming Keyboard, Alienware Pro Wireless Gaming Mouse, Alienware Tri-Mode Wireless Gaming Keyboard AW920K, Alienware Wired Gaming Headset AW520H, Alienware Dual Mode Wireless Gaming Headset AW720H, Alienware Wireless Gaming Mouse AW620M, Dell Wireless Chrome Keyboard KB5220W-C, Dell Compact Form Factor All-in-One Stand CFS22, Dell Business Multimedia Keyboard KB522, Dell Wired Keyboard KB216, Dell 2.1 Speaker System AE415, Dell A225 Speaker System, Dell Wireless Speaker System AC411, Dell Active Pen - PN338M, Dell Active Pen PN350M, Dell Active Pen - PN557W, Dell Active Pen - PN579X, Dell Active Pen - PN556W, Dell AD211 Bluetooth Portable Speaker, Dell Adapter - DisplayPort to VGA, Dell USB-C Power Adapter Plus – 90W PA901C, Dell Adapter USB-C To Ethernet, Dell Adapter - USB-C to HDMI/DisplayPort with Power Pass-Through, Dell Adaptor USB-C To VGA, Dell 2.0 Speaker System AE215, Dell Wireless 360 Speaker System AE715, Dell Pro Plus Active Pen PN5122W, Dell Pro Premium Active Pen PN7522W, Dell AX210 USB 2.0 Powered Speaker, Dell AX510/AX510 PA Stereo Soundbar Speaker System, Dell BH200 Bluetooth 2.0 EDR Stereo Headset, Dell Bluetooth Keyboard Folio WK415, Dell Bluetooth Mouse WM615, Dell Bluetooth Travel Mouse MS700, Dell Cable - Easy Transfer for Windows 8, Dell Pro Max All-in-One Stand CFS25, Dell Pro Plus Compact Keyboard KB740, Dell USB-C to HDMI 2.0 / USB-A 3.0 Adapter, Dell Pro 4-in-1 USB-C Travel Hub DA225, Dell Dock with Monitor Stand DS1000, Dell Pro Dual Monitor Stand MDS19, Dell Pro Dual Monitor Arm MDA20, Dell Dual Monitor Stand (MDS14), Dell Pro Plus Earbuds EB525, Dell External USB Slim DVD ROM Optical Drive DP61N, Dell External USB Slim DVD +/- RW Optical Drive DW316, Dell External USB Ultra Slim DVD +/-RW Slot Drive DW514, Dell FDP SoundBar with Virtual Surround (AY511), Dell Hybrid Adapter + Power Bank | PH45W17-AA, Dell Hybrid Adapter + Power Bank | PH45W17-BA, Dell Hybrid Adapter + Power Bank USB-C | PH45W17-CA, Dell In-Ear Headset IE600, Dell Pro Silent Wired Collaboration Keyboard KB525C, Dell Pro Premium Collaboration Keyboard KB900, Dell Pro Compact Silent Keyboard and Mouse - KM555, Dell Wireless Keyboard & Mouse Bundle KM632, Dell Pro Premium Collaboration Keyboard and Mouse KM900, Dell Pro Wired Mouse MS3220, Dell Laser Mouse, Dell Legacy Adapter LD17, Dell Pro Plus Keyboard KB700, Dell Dual-Monitor Stand MDS14A, Dell Micro All-in-One Stand MFS18, Dell Pro Micro All-in-One Stand MFS22, Dell Monitor Stand MKS14, Dell Speakerphone with Multiport Adapter – MH3021P, Dell Pro Plus Compact Mouse MS5120W, Dell Mobile Wireless Mouse MS3320W, Dell Monitor Dual Arm MDA17, Dell Pro Compact Silent Mouse MS355, Dell Pro Premium Mouse MS900, Dell Pro Plus Compact Keyboard and Mouse KM7120W, Dell Pro Plus Mouse MS5320W, Dell Notebook Power Bank Plus – USB C, 65Wh - PW7018LC, Dell Small Form Factor AIO Stand OSS17, Dell Portable Power Companion (18000mAh) PW7015L, Dell Portable Power Companion (12000mAh) PW7015M, Dell Portable Power Companion (12000mAh) PW7015MC, Dell Power Adapter Plus – 45W, Dell Pro Plus Keyboard and Mouse KM7321W, Dell Pro Premium Compact Mouse MS7421W, Dell Premier Wireless Keyboard and Mouse KM717, Dell Premier Wireless Keyboard WK717, Dell Premier Wireless Mouse WM527, Dell Premier Wireless ANC Headset - WL7022, Dell Pro Slim All-in-One Stand OSS25, Dell Pro Stereo Soundbar - AE515M, Dell Pro Stereo Headset UC150, Dell Pro Stereo Headset UC350, Dell Pro Webcam WB5023, Dell Pro Keyboard and Mouse KM5221W, Dell Pro Wireless Headset - WL5022, Dell Adapter - USB-C to HDMI 2.1 - SA124, Dell Adapter USB-C to 2.5G Ethernet - SA224, Dell Pro Premium Conferencing Soundbar SB725, Dell Small Form Factor AIO Stand OSS21, Dell Single Arm Monitor (MSA14), Dell Single Monitor Arm MSSA18, Dell Pro Single Monitor Arm MSA20, Dell Pro Plus Wireless Speakerphone SL525, Dell Slim Soundbar - SB521A, Dell Slim Conferencing Soundbar - SB522A, Dell Pro Smartcard Keyboard KB813, Dell Professional Sound Bar AE515, Dell Pro Wired Speakerphone SP325, Dell Pro Desktop Speakerphone SP3022, Dell Stereo Headset WH1022, Dell Stereo Soundbar - AC511M, Dell Tablet Stand TSS16, Dell TP713 Wireless Touchpad, Dell Travel Mouse WM524, Dell Pro Stereo Headset UC300-Lync Optimised, Dell Adapter DA100 – USB 3.0 to HDMI/VGA/Ethernet/USB 2.0, Dell Adapter - USB-C to HDMI/VGA/Ethernet/USB 3.0 DA200, Dell USB C Power Adapter Plus-45W, Dell Performance USB Headset AE2, Dell USB Soundbar AC511, Dell Adapter - Dell USB-C Mobile Adapter - DA300, Dell 6-in-1 USB-C Multiport Adapter - DA305, Dell Adapter - USB-C to Dual USB-A with Power Pass-Through, Dell Venue Cradle, Dell Webcam WB3023, Dell Webcam WB7022, Dell Wired Headset WH125, Dell Pro Wired Headset WH3024, Dell Pro Plus Wired ANC Headset WH5024, Dell Wireless Keyboard and Mouse - KM117, Dell Keyboard and Mouse KM3322W, Dell Wireless Keyboard and Mouse- KM636 (black), Dell Wireless Keyboard & Mouse KM714, Dell Wireless Laser Mouse WM514, Dell Wireless Mouse WM324, Dell Wireless Touch Mouse WM713, Dell Wired Mouse MS116, Wireless Charging Mat PM30W17, Dell Pro Keyboard KB500, Dell Pro Mouse MS300, Dell Mouse WM118, Dell Wireless Mouse WM126, Dell Wireless Mouse WM326, Dell Pro Wireless Headset WL3024, Dell Pro Plus Wireless ANC Headset WL5024, Dell WL6000 100W 5.1 Surround Speaker System with 5.8 GHz Wireless Rear Channels and Subwoofer, Dell Pro Premium Wireless ANC Headset WL7024, E-Flat Panel Stand, E-View Laptop Stand, Dell Pro Stereo Headset - WH3022, Dell Pro 7-in-1 USB-C Travel Hub DA310, Dell Adapter - USB 3.0 to Ethernet PXE Boot, Wired Mouse with Fingerprint Reader - MS819 ...
Article Properties
Article Number: 000363939
Article Type: How To
Last Modified: 07 Nov 2025
Version:  5
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