Solutions Enabler: Unable to Delete RecoverPoint Device with Error "The operation cannot be performed because the device is mapped"

Summary: Unable to delete RecoverPoint device with error "The operation cannot be performed because the device is mapped."

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Unable to delete RecoverPoint device failed with error 
 "The operation cannot be performed because the device is mapped"
Ran the following command and found that device had FA mapping and it was a RecoverPoint device: 
symdev -sid <SID> show <dev_id>

    Device Status            : Ready            (RW)
    Device SA Status         : Ready            (RW)
    Device User Pinned       : False
    Host Access Mode         : Active
    Device Tag(s)            : RecoverPoint External

    Extent Based Clone       : None
    Snapvx Source            : True
    Snapvx Target            : False
    Data Destaged            : True
    DIF1 Flag                : False
    Gatekeeper Device        : False
    AS400_GK                 : False
    Host Cache Registered    : False
    Optimized Read Miss      : N/A

    Front Director Paths (8):
        {
        -----------------------------------------------------------------------
                                 POWERPATH   DIRECTOR   PORT             LUN
                                 --------- ------------ ---- -------- ---------
        PdevName                 Type      Type Num     Sts  VBUS TID SYMM Host
        -----------------------------------------------------------------------
        Not Visible              N/A       FA   01D:004 RW   N/A  N/A N/A  N/A
        Not Visible              N/A       FA   01D:005 RW   N/A  N/A N/A  N/A
        Not Visible              N/A       FA   02D:004 RW   N/A  N/A N/A  N/A
        Not Visible              N/A       FA   02D:005 RW   N/A  N/A N/A  N/A
         }
Ran the following command to confirm cluster details: 
symrpi -sid <SID> list
Screenshot of command output
Then ran the following command: 
symrpi -sid <SID> list -cluster <Cluster_Name> -detail
Screenshot of output from Cluster Name command

Cause

User removed the device from RecoverPoint SG without performing an unprotect operation.

Resolution

Use the below command to remove RecoverPoint External tag from the device: 
symrpi -sid <SID>  -cluster <cluster_name> unprotect -devs <dev_id>
Once the RecoverPoint tag is removed, delete the device as it would remove FA mapping which was due to RecoverPoint. 
symdev -sid <SID> delete <dev_id>

Affected Products

Solutions Enabler, Unisphere for VMAX, Unisphere for PowerMax
Article Properties
Article Number: 000209868
Article Type: Solution
Last Modified: 03 Jul 2024
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.