vProtect: O backup do Hyper-v falha com [Export] ExternalAPIException: Erro interno do servidor

Summary: Após a instalação inicial do agente, o backup do vProtect Hyper-v falha com [Export] ExternalAPIException: Erro interno do servidor

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Symptoms

Hyper-v backup fails with [Export] ExternalAPIException: Internal Server Error.

Uma exceção semelhante à seguinte está nos logs do nó:

[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] HypervRequestSender.send:43
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] ApiException, code 500

[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] ExportTask.run:135
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] Backup task failed:

com.dell.vprotect.engine.exception.ExternalAPIException: Internal Server Error
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervRequestSender.send(HypervRequestSender.java:48) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervApi.convertSnapshot(HypervApi.java:360) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.exportIncremental(DdBoostExport.java:206) ~[engine.jar:?]

Os logs do agente têm um erro semelhante ao seguinte: 

ExceptionMessage:	Could not load type 'DDBoost.ConnectorsPool' from assembly 'DDBoost, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.
ExceptionType:		System.TypeLoadException
StackTrace:
   at HyperVAgent.FileTransfer.DdBoostService.UploadConfiguration(String vmName, String exportConfPath, String backupFileName, DdBoostBackupDestination ddBoostBackupDestination)
   at HyperVAgent.Controllers.DdBoostController.UploadVmConfiguration(String vmName, DdBoostBackupDestinationDTO ddBoostBackupDestinationDto)
   at lambda_method(Closure , Object , Object[] )

Cause

Os pacotes obrigatórios do Microsoft Visual C++ Redistributable 2013 e 2015 não foram instalados no hypervisor.

Resolution

A instalação do agente requer .NET Framework 4.7.2 ou superior, Microsoft Visual C++ Redistributable 2013 e 2015. 

vcredist_x64 é distribuído com o agente e pode ser encontrado no seguinte local:

C:\Program Files\vProtect\Hyper-V Agent\bin

Affected Products

vProtect
Article Properties
Article Number: 000224085
Article Type: Solution
Last Modified: 03 Apr 2025
Version:  3
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