NVP-vProxy: Unable to find identity (MORef) of vProxy's virtual machine

Riepilogo: NetWorker VMware Protection (NVP) Virtual Machine (VM) backups failing with "Unable to find identity (MORef) of vProxy's virtual machine: Failed to find the virtual machine for vProxy "IP_ADDRESS"" ...

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Sintomi

The vProxy virtual machine (VM) backups are failing with: 
Unable to find identity (MORef) of vProxy's virtual machine: Failed to find the virtual machine for vProxy "IP_ADDRESS"

Causa

The VMware vCenter function to find the VM Managed Object Reference (MoRef) by IP is not working.

Risoluzione

The find virtual machine MoRef by IP symptom must be resolved in the environment. Here is a method to find the virtual machine MoRef outside of the vProxy workflow:
 

  1.  Connect to the vCenter Managed Object Browser (MOB) using your web browser: https://vcenter_name_or_ip/mob
NOTE: Ensure to use a resolvable hostname or IP address for your vCenter server. You are required to enter the vCenter administrator credentials (e.g: administrator@vsphere.local). If you cannot access vCenter MOB, share the full error and this KB article with your vCenter admin to help investigate the issue.
  1.  Collect the Datacenter MoRef value:
    1.  Select content in the MOB main screen.
    2. Under rootFolder select the (Datacenters) link next to ManagedObjectReference:Folder:
Datacenter MOB )
  1. This shows the MoRef of the data center:
Data Center MoRef
  1. In the web browser url, enter: https://vcenter_name_or_ip/mob/?moid=SearchIndex&method=findByIp
    1. In the data center box, replace MOID with the MoRef of the data center collected in step 2, c.
    2. In the ip (string) box, enter the IP address of the vProxy reported in the error message.
    3. In the vmSearch (boolean) box, enter true.
    4. Select Invoke Method.
      The following example shows a successful search result:
MOB FindByIp

Informazioni aggiuntive

If the lookup fails to return or is incorrect, the MORef function to find the vProxy by IP is not working correctly in the vCenter environment. This is a non-NetWorker issue and must be corrected in the vCenter environment. If required, contact VMware Support for further assistance in resolving the symptom.

Prodotti interessati

NetWorker

Prodotti

NetWorker Family
Proprietà dell'articolo
Numero articolo: 000031279
Tipo di articolo: Solution
Ultima modifica: 20 giu 2025
Versione:  4
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