Dell Data Security Shield Modes

Riepilogo: This article discusses the Dell Data Security (formerly Dell Data Protection) shield modes.

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Sintomi

Affected Products:

  • Credant Mobile Guardian
  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Encryption External Media
  • Dell Data Protection | External Media Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition
  • Dell Data Protection | Security Tools
  • Dell Encryption Enterprise for Server
  • Dell Data Protection | Server Edition

Affected Platforms:

  • Windows

Policy-based Dell Data Security (formerly Dell Data Protection) software use a shield mode identifier for product classification.

Causa

Warning:
  • Shield mode is determined at the time of product installation and cannot be modified manually.
  • Shield mode is only used to troubleshoot product type or status.

Risoluzione

The shield modes for Dell Data Security products are:

ID Mode Product
0 Unknown/ Uninitialized Not Initialized/ Unprovisioned1
1 Enterprise Mode Dell Encryption Enterprise \ Dell Data Protection Enterprise Edition Shield
2 Stand Alone Mode Credant Mobile Guardian
3 Enterprise EME Only Mode Dell Encryption External Media \ Dell Data Protection | External Media Edition
4 Locally Managed Mode Dell Encryption Personal \ Dell Data Protection | Personal Edition
5 Essentials Mode Dell Data Protection | Security Tools2
6 Server Encryption Mode Dell Encryption Enterprise for Server \ Dell Data Protection | Server Encryption
7 Saas Mode Dell Encryption Enterprise Shield

1All Dell Data Protection products remain unprovisioned until activated.
2Essential Mode only occurs on installations of Dell Data Protection | Security Tools.

To locate the Shield Mode:

Warning: Takes you into the Windows Registry:
  1. Right-click the Windows Start Menu and then select Run.

Run
Figure 1: (English Only) Run

  1. In the Run user interface (UI), type regedit and then press OK.

Type regedit
Figure 2: (English Only) Type regedit

  1. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Credant\CMGShield.

CMGShield
Figure 3: (English Only) CMGShield

  1. Locate DWORD key SM.

SM
Figure 4: (English Only) SM

Note: In the example, the SM key is set for 1. This identifies the shield mode enterprise edition.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

 

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Dell Encryption
Proprietà dell'articolo
Numero articolo: 000132837
Tipo di articolo: Solution
Ultima modifica: 19 apr 2026
Versione:  11
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