Avamar: Instant Access restore fails: vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary
Riepilogo: vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary "A general runtime error occurred. Key provider NKP1 is not compatible with host Reason the host does not support Native Key Provider because it is not in a cluster" ...
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Sintomi
Instant Access fails with this error in the Avamar UI.
"ERROR Query create VM failed to start with error: RuntimeFault.summary NKP1 not found key provider NKP1 not found"
Error the vmir.log
"ERROR Query create VM failed to start with error: RuntimeFault.summary NKP1 not found key provider NKP1 not found"
Error the vmir.log
vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary vmir Error <0000>: Failed to create VM
Causa
The root cause is VMware related.
Risoluzione
The ESX host must be removed and readded to the cluster, and the Encryption settings must be changed.
Work with VMware Support, if required.
Work with VMware Support, if required.
Informazioni aggiuntive
https://communities.vmware.com/t5/VMware-vSphere-Discussions/Virtual-TPM-error/td-p/2872159
Prodotti interessati
Data Protection, Data Backup & Protection Software, Avamar, Avamar Client for VMwareProprietà dell'articolo
Numero articolo: 000213173
Tipo di articolo: Solution
Ultima modifica: 23 ott 2024
Versione: 3
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