Error Messages While Attempting to Write Data to CD or DVD Media with Dell Encryption Installed
概要: Customers may receive error messages while attempting to write data to CD or DVD media on endpoints with Dell Encryption (formerly Dell Data Protection | Encryption) installed.
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現象
Affected Products:
- Dell Encryption
- Dell Encryption Personal
- Dell Encryption Enterprise Shield
- Dell Data Protection | Encryption
- Dell Data Protection | Personal Edition
- Dell Data Protection | Enterprise Edition Shield
Affected Versions:
- v8.0 and Later
原因
The error message varies when using third-party CD or DVD burner software with Dell Encryption UDF only policy. The error message may include but is not limited to:
- The disk is not usable.
- Media not compatible
- The format is not supported.
解決方法
The UDF Only policy must be enabled to allow CD, or DVD read or write capability. If the policy is not enabled, the endpoint does not recognize CDs or DVDs that are inserted into the computer.
The table below lists Dell Encryption supported policies for UDF CD, or DVD media:
| Supported | Writing | Reading | Comments |
|---|---|---|---|
| DVD -RW | Yes | Yes | Fully supported |
| DVD -R | Yes | Yes | Fully supported |
| DVD +R | No | Yes | Not supported in writing |
| DVD +RW | No | Yes | Not supported in writing |
Dell Encryption supports the native Windows application CD, or DVD read and write capability when used with the option to write as USB.
Note: As of Windows Vista, Dell Encryption no longer supports third-party software, when the option UDF only is enabled.
対象製品
Dell Encryption文書のプロパティ
文書番号: 000124973
文書の種類: Solution
最終更新: 17 7月 2026
バージョン: 13
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