PowerFlex 4.X: PFMP UI login failure - Failure to initialize - User has no permissions to view this page

概要: PowerFlex Manager Platform UI login failure - "Failure to initialize," "User has no permissions to view this page"

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現象

Error Message:

Failure to initialize
User has no permissions to view this page

 

Keycloak logs show this.

2024-04-15 16:49:00,976 ERROR [org.jgroups.protocols.JDBC_PING] (jgroups-915,keycloak-0-18534) JGRP000115: Could not open connection to database: org.postgresql.util.PSQLException: Connection to postgres-ha-pgbouncer.powerflex.svc.cluster.local:5432 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.

SSO pod shows

2024-04-16T06:33:32.230Z ERROR 1 --- [io-8083-exec-33] com.dell.sso.clients.KeycloakClient      : update token request failed 400 Bad Request: "{"error":"invalid_grant","error_description":"Session not active"}"

org.springframework.web.client.HttpClientErrorException$BadRequest: 400 Bad Request: "{"error":"invalid_grant","error_description":"Session not active"}"
        at org.springframework.web.client.HttpClientErrorException.create(HttpClientErrorException.java:103) ~[spring-web-6.1.5.jar:6.1.5] 
2024-04-16T06:33:32.230Z ERROR 1 --- [io-8083-exec-33] com.dell.sso.clients.KeycloakClient : update token request failed 400 Bad Request: "{"error":"invalid_grant","error_description":"Session not active"}" org.springframework.web.client.HttpClientErrorException$BadRequest: 400 Bad Request: "{"error":"invalid_grant","error_description":"Session not active"}"
2024-04-16T12:00:07.330Z ERROR 1 --- [io-8083-exec-31] com.dell.sso.clients.KeycloakClient      : update token request failed 400 Bad Request: "{"error":"invalid_grant","error_description":"Token is not active"}"

 

原因

Keycloak issue fails with "too many redirects" showing in logs. This has been reported in several keycloak forums when using keycloak behind reverse proxy (Ingress) and a viable fix is not known.

 

解決方法

Restart keycloak pods in k8. Wait for the status command to return to the shell, then the user can successfully log in to the UI.

kubectl rollout restart sts -n powerflex keycloak
kubectl rollout status sts -n powerflex keycloak

 

対象製品

PowerFlex rack, VxFlex Ready Nodes, PowerFlex custom node, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625 , PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840 ...
文書のプロパティ
文書番号: 000225511
文書の種類: Solution
最終更新: 12 5月 2026
バージョン:  6
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