Dell G5 (5505) Performance Issues During Intense GPU Usage

Symptom

The Dell G5 5505 may encounter multiple abnormal issues during intense GPU usage.

The abnormal symptoms include:

• Blue Screen
• Black Screen or Video Loss
• Auto Reboot
• Random Shut Down
• Abnormal Display Color
• Lag or Hanging Performance

To fix this behavior, you must update the system BIOS, Bluetooth, and graphics drivers from the Dell website, along with the AMD Firmware Update Utility (most current version available for all)

1. Browse to the Dell G5 5505 Drivers site .
2. Download the BIOS, the Killer Wireless Bluetooth, AMD graphics drivers and AMD Navi 10 Firmware Update Utility.
    
3. Install the BIOS.
   Note: Do not power off the system during the BIOS upgrading process.
4. Install the Killer Wireless AX1650 UWD Bluetooth driver.
    
5. Install the AMD graphics driver.
6. Install the AMD Radeon RX 5600M Firmware Update Utility.

After the BIOS and drivers are installed, test the system to see if the abnormal issues continue.

If you continue to have issues, contact Dell Technical Support.