File Explorer in Windows 10 stops responding when opened

요약: This article describes an issue where File Explorer in Windows 10 stops responding when opened.

이 문서는 다음에 적용됩니다. 이 문서는 다음에 적용되지 않습니다. 이 문서는 특정 제품과 관련이 없습니다. 모든 제품 버전이 이 문서에 나와 있는 것은 아닙니다.
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증상

Note: Microsoft will end support for Windows 10 on October 14, 2025. See our Microsoft Windows 10 End of Support Announcement for more information.

The File Explorer application in Windows 10 may default to Quick Access when it is opened. This can cause the computer to stop responding when a reference in Quick Access is either corrupt or is no longer available.

To test the File Explorer:

  1. Click the Windows start menu
  2. Type "C:"
  3. Check if File Explorer opens and allows you to navigate without it failing to respond (Where Quick Access is not selected)
    The problem is most likely associated to the Quick Access cache
  4. Clear the cache to prevent the problem from recurring 
Note: If the File Explorer does not open, this article does not apply.

원인

The problem is with the Quick Access cache for the File Explorer application.

해결

The following steps take you through clearing the Quick Access and Recent Files and Folders cache in Windows 10:

  1. Open File Explorer from the start menu by typing "C:"
  2. Click the View tab
  3. Click Options
  4. Under the Privacy tab, click the Clear box
  5. Click Ok

Quick Access clear cache

해당 제품

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문서 속성
문서 번호: 000148808
문서 유형: Solution
마지막 수정 시간: 03 5월 2026
버전:  11
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