Isilon: Cannot Find Disk Provider Error On Reimaging
Samenvatting: Cannot find disk provider error can occur when the reimage program cannot find a bootstrap provider.
Dit artikel is van toepassing op
Dit artikel is niet van toepassing op
Dit artikel is niet gebonden aan een specifiek product.
Niet alle productversies worden in dit artikel vermeld.
Symptomen
The error message "Cannot find disk provider" appears during the reimaging process.
Cannot find disk provider
Traceback (most recent call last):
File "/root/bin/flashdisk_reimage.py", line 2375, in
sys.exit(main(getargs()))
File "/root/bin/flashdisk_reimage.py", line 2251, in main
setup_psi(args)
File "/root/bin/flashdisk_reimage.py", line 1703, in setup_psi
setup_psi_backup_device(args)
File "/root/bin/flashdisk_reimage.py", line 1763, in setup_psi_backup_device
psi_backup_device.providers.init_short()
File "/root/bin/flashdisk_reimage.py", line 1213, in init_short
bootdisk.init_providers(wipe=False)
File "/b/mnt/obj/b/mnt/src/amd64.amd64/isilon/lib/python/stage-3.8/usr/local/lib/python3.8/site-packages/isi/sys/bootdisk.py", line 729, in init_providers
File "/b/mnt/obj/b/mnt/src/amd64.amd64/isilon/lib/python/stage-3.8/usr/local/lib/python3.8/site-packages/isi/sys/bootdisk.py", line 730, in
IndexError: list index out of range
The command to confirm the issue is: isi_bootstrap_devices -b, which produces the following output:
isi-bsd# /usr/bin/isi_hwtools/isi_bootstrap_devices -b name: isi-bsd#
Oorzaak
The cause of this issue is a disk missing in the highest slot number of the A sled for the node.
Oplossing
To resolve the issue, follow these steps:
- Put a drive into the highest slot number of the A sled for the node. If the drive was removed due to a fault, replace the faulted drive before continuing.
- If you have a drive in the highest A slot number, swap the drive with another drive in the sled. Once the sled is reseated, attempt the reimage process again.
Caution: If you are unsure or concerned about making these changes, contact Dell Support or browse their website for further assistance.
Note: Handle the hardware with care to avoid any damage.
Getroffen producten
Isilon Gen6, PowerScale A310, PowerScale A3100, PowerScale H710, PowerScale H7100Artikeleigenschappen
Artikelnummer: 000359362
Artikeltype: Solution
Laatst aangepast: 16 jul. 2026
Versie: 2
Vind antwoorden op uw vragen via andere Dell gebruikers
Support Services
Controleer of uw apparaat wordt gedekt door Support Services.