How to use Microsoft Utilities on a computer with Dell Encryption Installed

Affected Products:

• Dell Encryption
• Data Protection | Encryption

Not Applicable

Check Disk (CHKDSK)

• CHKDSK is meant to search for potential issues with the file system and based on certain situations, repair those issues.
• In rare scenarios in some computers with Dell Encryption, data loss may occur to files that are heavily used.
• It is not suggested using CHKDSK outside of extreme circumstances on a computer running Dell Encryption.

System File Checker (SFC)

• The most common parameter that is used is sfc /scannow which scans and verifies the versions of all protected system files after you restart your computer.
• These types of files should be SDE encrypted, and the keys would be released at boot.
• No known issues exist when using this utility.

System Restore

• System Restore is not supported with Dell Encryption. Follow the recovery process in the Recovery Guide .

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.