跳至主要內容
  • 簡單快速地下訂單
  • 檢視訂單及追蹤商品運送狀態
  • 建立並存取您的產品清單
部分文章編號可能已變更。如果這不是您要找的文章,請嘗試搜尋所有文章。搜尋文章

Inspiron Laptops Using Realtek Audio Driver Do Not Recognize Headset or Microphone

摘要: Steps to fix your system settings to allow audio via a headset on Inspiron systems with Realtek Audio

本文章適用於 本文章不適用於 本文無關於任何特定產品。 本文未識別所有產品版本。

症狀

In certain circumstances Inspiron notebooks may not recognize the microphone or headset when connected to the P2 / P3 port after the operating system is properly booted. In this scenario the audio continues to come out on the speakers.

If the headset is already connected to the system from the start then the microphone and the headset are recognized normally, but if disconnect and reconnected again the fault appears, resulting in a restart of the equipment with the phone connected to it to be recognized.

原因

Analysis of the failure was isolated in the Waves MaxxAudio Service Application which needs to be loaded at the startup of the system.  Some users choose to disable certain feature at startup to improve performance and reduce the time for equipment to become available after startup.  It is at this point that sometimes they disable the audio driver, which causes the headset and microphone to not be recognized if connected after the system has booted.

解析度

To resolve this issue follow the steps below:
  1. Make sure your Inspiron device has the latest BIOS version installed and the latest version of the Realtek audio driver available on the Dell website. If it does not, remove the current versions and install the new versions
  2. Open the start menu, by clicking the Windows icon Windows icon.JPGon the far left or pressing the Windows button Windows icon.JPG on your keyboard and verify that the Waves MaxxAudio Service Application service is enabled. If not please enable it
  3. Reboot the device with the headset/microphone disconnected
  4. When the system finishes booting up, put any audio to play, confirm that the sound comes out only through the speakers. If yes, try inserting the headset and see if Waves MaxxAudio will open a window asking which device you connected, as below:
SLN311543_en_US__1SLN306194
        5. Select the correct device (while the audio is still playing), click OK, and check if the audio starts playing on the headset. If so, the problem has been solved.
 
In this pop up box, please, do not select "Never show this dialog again" to ensure you can set this up properly in future.

If the procedure above does not solve the issue, check the possibility that some other audio managing application might be causing the failure by following the next steps:
  • Open the Task Manager, go to the ‘Startup’ tab and disable all other audio managing applications for instance: Waves MaxxAudio Service Application, Realtek HD Audio Manager and HD Audio Background Process.
SLN311543_en_US__3image(10252)

Reboot the system with the headset/microphone disconnected. When the system finishes booting up, check if the audio comes out through the headset as usual.

其他資訊

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

受影響的產品

3000 Series, 5000 Series, 7000 Series

產品

Inspiron 11 3180, Inspiron 11 3185 2-in-1, Inspiron 13 5368 2-in-1, Inspiron 13 5378 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 7370, Inspiron 7373 2-in-1, Inspiron 14 3467, Inspiron 5452, Inspiron 14 7460, Inspiron 7472, Inspiron 15 3567 , Inspiron 15 3576, Inspiron 5552, Inspiron 15 5566, Inspiron 15 5567, Inspiron 5570, Inspiron 15 Gaming 5577, Inspiron 15 7560, Inspiron 15 Gaming 7566, Inspiron 15 Gaming 7567, Inspiron 7570, Inspiron 15 7572, Inspiron 7573 2-in-1, Inspiron 15 Gaming 7577, Inspiron 17 7773 2-in-1 ...
文章屬性
文章編號: 000137121
文章類型: Solution
上次修改時間: 03 9月 2024
版本:  6
向其他 Dell 使用者尋求您問題的答案
支援服務
檢查您的裝置是否在支援服務的涵蓋範圍內。