Dell Configuration Guide for the S4048–ON System 9.14.2.4

Configuring SupportAssist Manually

1. Accept the end-user license agreement (EULA).
   CONFIGURATION mode
   eula-consent {support-assist} {accept | reject}

   NOTE Once accepted, you do not have to accept the EULA again.

   DellEMC(conf)# eula-consent support-assist accept
   I accept the terms of the license agreement. You can reject
   the license agreement by configuring this command 
   'eula-consent support-assist reject'.
   
   By installing SupportAssist, you allow Dell to save your 
   contact information (e.g. name, phone number and/or 
   email address) which would be used to provide technical 
   support for your Dell products and services.  Dell may use 
   the information for providing recommendations to improve  
   your IT infrastructure.
   
   Dell SupportAssist also collects and stores machine diagnostic 
   information, which may include but is not limited to configuration 
   information, user supplied contact information, names of data 
   volumes, IP addresses, access control lists, diagnostics & 
   performance information, network configuration information, 
   host/server configuration & performance information and related 
   data ("Collected Data") and transmits this information to Dell. By 
   downloading SupportAssist and agreeing to be bound by these terms 
   and the Dell end user license agreement, available at: 
   www.dell.com/aeula, you agree to allow Dell to provide remote 
   monitoring services of your IT environment and you give Dell the 
   right to collect the Collected Data in accordance with Dells Privacy 
   Policy, available at: www.dell.com/privacypolicycountryspecific, 
   in order to enable the performance of all of the various functions 
   of SupportAssist during your entitlement to receive related repair 
   services from Dell,.  You further agree to allow Dell to transmit 
   and store the Collected Data from SupportAssist in accordance with 
   these terms.  You agree that the provision of SupportAssist may 
   involve international transfers of data from you to Dell and/or 
   to Dells affiliates, subcontractors or business partners.  When 
   making such transfers, Dell shall ensure appropriate protection 
   is in place to safeguard the Collected Data being transferred in 
   connection with SupportAssist.  If you are downloading SupportAssist 
   on behalf of a company or other legal entity, you are further 
   certifying to Dell that you have appropriate authority to provide 
   this consent on behalf of that entity.  If you do not consent to 
   the collection, transmission and/or use of the Collected Data,
   you may not download, install or otherwise use SupportAssist.

   NOTE This step is not mandatory and you can configure SupportAssist manually without performing this step. Even before you accept or reject the EULA, the configuration data is sent to the default centrally deployed SupportAssist Server. If you reject the EULA, the configuration data is not transmitted to the SupportAssist server.
2. Move to the SupportAssist Configuration mode.
   To manually configure SupportAssist, use the following command.
   CONFIGURATION mode
   support-assist

   DellEMC(conf)#support-assist
   DellEMC(conf-supportassist)#

3. (Optional) Configure the contact information for the company.
   SUPPORTASSIST mode
   contact-company name {company-name}[company-next-name] ... [company-next-name]

   DellEMC(conf)#support-assist
   DellEMC(conf-supportassist)#contact-company name test
   DellEMC(conf-supportassist-cmpy-test)#

4. (Optional) Configure the contact name for an individual.
   SUPPORTASSIST mode
   contact-person [first <first-name>] last <last-name>

   DellEMC(conf)#support-assist
   DellEMC(conf-supportassist)#contact-person first john last doe
   DellEMC(conf-supportassist-pers-john_doe)#

5. (Optional) Configure the name of the custom server and move to SupportAssist Server mode.
   SUPPORTASSIST mode
   server server-name

   DellEMC(conf)#support-assist
   DellEMC(conf-supportassist)#server default
   DellEMC(conf-supportassist-serv-default)#

   You can configure a maximum of two servers:

   • default server
   • custom user configured server
6. Enable all activities and servers for the SupportAssist service.
   SUPPORTASSIST mode
   enable all

   DellEMC(conf)#support-assist
   DellEMC(conf-supportassist)#enable all
   

7. Trigger an activity event immediately.
   EXEC Privilege mode
   support-assist activity {full-transfer | core-transfer} start now

   DellEMC#support-assist activity full-transfer start now

   DellEMC#support-assist activity core-transfer start now