Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Dell Venue 10 Pro – 5055 WWAN User’s Guide

PDF

Battery problem

Problems Possible causes Possible solutions
Battery does not charge  
  • Unplug the Dell AC power adapter from the wall and verify that the outlet is functioning.
  • Check all cable connections and plug back into the wall, then back into the tablet.
  • Check all connectors to ensure proper connectivity.
  • NOTE: The tablet battery requires about 4 hours to fully charge.
The tablet's temperature is below 0 °C or higher than 40 °C. Charge the battery in an ambient temperature between 0 °C to 40 °C.
The battery or power adapter is damaged. Contact a Dell authorized re-seller to replace the battery or power adapter.
Battery drains quickly even when the tablet is in Standby mode If the tablet is not in the range of a network it can connect to, the tablet continues to send out signals to locate a base station and drains the battery.
  • Temporarily turn off the tablet.
  • Move the tablet in range of a network it can connect to, or temporarily turn off the wireless connection on your tablet.
  • Use your tablet in airplane mode.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\