PowerProtect Data Manager 19.10 Virtual Machine Protection Quick Start Guide

Where to get help

You can use the following resources to find more information about this product, obtain support, and provide feedback.

Where to find product documentation

The Customer Support website
The Community Network

Where to get support

The Customer Support website provides access to product licensing, documentation, advisories, downloads, and how-to and troubleshooting information. The information can enable you to resolve a product issue before you contact Customer Support.

To access a product-specific page:

Go to the Customer Support website.
In the search box, type a product name, and then from the list that appears, select the product.

Knowledgebase

The Knowledgebase contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Knowledgebase:

Go to the Customer Support website.
On the Support tab, click Knowledge Base.
In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by typing a product name in the search box, and then selecting the product from the list that appears.

Live chat

To participate in a live interactive chat with a support agent:

Go to the Customer Support website.
On the Support tab, click Contact Support.
On the Contact Information page, click the relevant support, and then proceed.

Service requests

To obtain in-depth help from a support agent, submit a service request. To submit a service request:

Go to the Customer Support website.
On the Support tab, click Service Requests.

NOTE To create a service request, you must have a valid support agreement. For details about either an account or obtaining a valid support agreement, contact a sales representative. To find the details of a service request, in the Service Request Number field, type the service request number, and then click the right arrow.

To review an open service request:

Go to the Customer Support website.
On the Support tab, click Service Requests.
On the Service Requests page, under Manage Your Service Requests, click View All Dell Service Requests.

Online communities

For peer contacts, conversations, and content on product support and solutions, go to the Community Network. Interactively engage with customers, partners, and certified professionals online.

How to provide feedback

Feedback helps to improve the accuracy, organization, and overall quality of publications. You can send feedback to DPAD.Doc.Feedback@emc.com.

Related documentation

The following publications are available at Customer Support and provide additional information:

Table 1. Related documentationRelated documentation
Title	Content
PowerProtect Data Manager Administration and User Guide	Describes how to configure the software.
PowerProtect Data Manager Deployment Guide	Describes how to deploy the software.
PowerProtect Data Manager Licensing Guide	Describes how to license the software.
PowerProtect Data Manager Release Notes	Contains information on new features, known limitations, environment, and system requirements for the software.
PowerProtect Data Manager Security Configuration Guide	Contains security information.
PowerProtect Data Manager Amazon Web Services Deployment Guide	Describes how to deploy the software to Amazon Web Services (AWS).
PowerProtect Data Manager Azure Deployment Guide	Describes how to deploy the software to Microsoft Azure.
PowerProtect Data Manager Google Cloud Platform Deployment Guide	Describes how to deploy the software to Google Cloud Platform (GCP).
PowerProtect Data Manager Cloud Disaster Recovery Administration and User Guide	Describes how to deploy Cloud Disaster Recovery (Cloud DR), protect virtual machines in the AWS or Azure cloud, and run recovery operations.
PowerProtect Data Manager Cyber Recovery User Guide	Describes how to install, update, patch, and uninstall the Dell EMC PowerProtect Cyber Recovery software.
PowerProtect Data Manager File System User Guide	Describes how to configure and use the software with the File System agent for file-system data protection.
PowerProtect Data Manager Kubernetes User Guide	Describes how to configure and use the software to back up and restore namespaces and PVCs in a Kubernetes cluster.
PowerProtect Data Manager Microsoft Exchange Server User Guide	Describes how to configure and use the software to back up and restore the data in a Microsoft Exchange Server environment.
PowerProtect Data Manager Microsoft SQL Server User Guide	Describes how to configure and use the software to back up and restore the data in a Microsoft SQL Server environment.
PowerProtect Data Manager Oracle RMAN User Guide	Describes how to configure and use the software to back up and restore the data in an Oracle Server environment.
PowerProtect Data Manager SAP HANA User Guide	Describes how to configure and use the software to back up and restore the data in an SAP HANA Server environment.
PowerProtect Data Manager Storage Direct User Guide	Describes how to configure and use the software with the Storage Direct agent to protect data on VMAX storage arrays through snapshot backup technology.
PowerProtect Data Manager Network Attached Storage User Guide	Describes how to configure and use the software to protect and recover the data on network-attached storage (NAS) shares and appliances.
PowerProtect Data Manager Virtual Machine User Guide	Describes how to configure and use the software to back up and restore virtual machines and virtual-machine disks (VMDKs) in a vCenter Server environment.
VMware Cloud Foundation Disaster Recovery With PowerProtect Data Manager	Provides a detailed description of how to perform an end-to-end disaster recovery of a VMware Cloud Foundation (VCF) environment.
PowerProtect Data Manager Disaster Recovery Best Practices Guide	Provides guidance and best practices for a PowerProtect Data Manager server disaster-recovery solution.
PowerProtect Data Manager Public REST API documentation	Contains the PowerProtect Data Manager APIs and includes tutorials to guide you in their use.
vRealize Automation Data Protection Extension for Data Protection Systems Installation and Administration Guide	Describes how to install, configure, and use the Dell EMC vRealize Data Protection Extension.

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