PowerProtect Data Manager 19.14 Storage Direct User Guide

Register the PowerProtect agent service to a different server address on Windows

The PowerProtect agent service is registered to a particular PowerProtect Data Manager server during the agent installation by the installer. If needed, you can register the agent service to a different PowerProtect Data Manager server address. If there are multiple agents installed on a host, all agents will be reregistered to the new PowerProtect server.

The agent service can only be registered to a single PowerProtect Data Manager server.

Before you register the agent service to a new server, ensure that you complete the following steps:

1. Stop the agent service as described in a preceding topic.
2. Delete the <agent_service_installation_location>\ssl folder and <agent_service_installation_location>\dbs\v1\objects.db.

On Windows, perform the following steps to register the agent service to a different server address.

1. To unregister from the current PowerProtect Data Manager server, go to the C:\Program Files\DPSAPPS\AgentService directory and run unregister.bat.
2. In the dbs\v1 directory, rename the copies.db file to copies-backup.db.

3. To register the agent service to the different server address, run register.bat and provide the new PowerProtect Data Manager server IP address or hostname.

   NOTE:If the agent is disabled from PowerProtect Data Manager using asset source deletion and you want to enable the agent on the same or different PowerProtect Data Manager, then go to the Add/Remove Programs window and use the change option in the installer to register again. In this case, do not use register.bat.

4. Verify the agent registration status:

   1. In the PowerProtect Data Manager UI, select Infrastructure > Application Agents.

   2. In the Application Agents window, select the entry that contains the agent hostname and ensure that the status is Registered.

5. To perform asset discovery for the agent:

   1. In the PowerProtect Data Manager UI, select Infrastructure > Asset Sources.

      The Asset Sources window appears.

   2. Select the tab for your application agent or file system host.

   3. Select the agent hostname and click Discover. At the confirmation prompt, click Yes.

      When you select Infrastructure > Assets, the Assets window displays the discovered assets.