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Integrated Dell Remote Access Controller 8 (iDRAC8) Version 2.00.00.00 RACADM Command Line Interface Reference Guide

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techsupreport

Description Allows you to perform the technical support report operations. The type of operations are:

  • collect — Collects the technical support report data to export. You can specify the various types of logs to be included in the report.

    This operation generates a Job ID. Use this Job ID to check the status of the collect operation. To run this operation, you must have the Server Control Commands permission.

  • export — Exports the collected Tech Support Report data. To run this subcommand, you must have the Execute Server Control Commands permission.

  • getupdatetime — Gets the timestamp of the last operating system application data collection.

  • updateosapp — Updates the operating system application data collection.To run this subcommand, you must have the Execute Server Control Commands permission.

Synopsis
  • To perform the technical support report operation by specifying the type of operation. 
    racadm techsupreport <tech support report command type>
  • To collect the report data. 
    racadm techsupreport collect [-t <type of logs>]
  • To export the collected report data. 
    racadm techsupreport export -l <CIFS or NFS share> -u <username> -p <password>
  • To get the timestamp of the last operating system application data collection. 
    racadm techsupreport getupdatetime
  • To update the operating system application data collection. 
    racadm techsupreport updateosapp -t <type of OS App logs>

  • To export the collected report data to local share.

    racadm techsupreport export -f <filename>
Input
  • -t — type of logs. You can specify any of the following values separated by a ‘,’ (comma)
    • SysInfo — System Information
    • OSAppNoPII — Filtered OS and Application data
    • OSAppAll — OS and Application data
    • TTYLog — TTYLog data
    • NOTE:

      • For updating the operating system application data collection, enter the value OSAppNoPII or OSAppAll to the -t option.

      • If no value is specified then system information data is collected.

      • To perform the Oslog collection, make sure that ISM is installed and running.

      • TTYLog includes PCIeSSD data.

  • -l — network share location to export the report

  • -u — user name for the remote share to export the report

  • -p — password for the remote share to export the report

  • -f— target filename for the exported log.

Examples
  • To collect the system information data. 
    racadm techsupreport collect —t <type of logs>
  • To collect the system information and TTYLog data. 
    racadm techsupreport collect -t SysInfo,TTYLog
  • To collect the operating system application data. 
    racadm techsupreport collect -t OSAppAll
  • To export the collected Tech Support Report, to a CIFS share. 
    racadm techsupreport export -l //192.168.10.24/share -u myuser -p mypass
  • To export the collected Tech Support Report, to an NFS share. 
    racadm techsupreport export -l 192.168.10.24:/share
  • To export the collected Tech Support Report to the local file system. 
    racadm techsupreport export -f tsr_report.zip 

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