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Integrated Dell Remote Access Controller 9 (iDRAC9) Version 3.00.00.00 User's Guide

Miscellaneous

When an OS is installed, hostname may or may not appear/change automatically.

There are two scenarios:
  • Scenario 1: iDRAC is not showing the latest hostname once you install an OS. You need to install OMSA or iSM along with the iDRAC to get the hostname reflected.
  • Scenario 2: iDRAC had a hostname for a specific OS and another different OS has been installed and still the hostname is appearing as the old hostname without overwriting the hostname. The reason behind, hostname is an information which is coming from the OS, iDRAC only saves the information. If there is a new OS has been installed, iDRAC does not reset the value of the hostname. However, newer versions of the OSs are capable to update the hostname in iDRAC during the 1st OS startup.

How to find an iDRAC IP address for a blade server?

NOTE The Chassis Management Controller (CMC) option is applicable only for Blade servers.
  • Using CMC web interface:

    Go to Chassis > Servers > Setup > Deploy. In the table that is displayed, view the IP address for the server.

  • Using the Virtual Console: Reboot the server to view the iDRAC IP address during POST. Select the "Dell CMC" console in the OSCAR to log in to CMC through a local serial connection. CMC RACADM commands can be sent from this connection.

    For more information on CMC RACADM commands, see the Chassis Management Controller RACADM CLI Guide available at https://www.dell.com/cmcmanuals.

    For more information on iDRAC RACADM commands, see the iDRAC RACADM CLI Guide available at https://www.dell.com/idracmanuals.

  • Using local RACADM
    Use the command: racadm getsysinfo For example:
    $ racadm getniccfg -m server-1
    DHCP Enabled = 1
    IP Address   = 192.168.0.1
    Subnet Mask  = 255.255.255.0
    Gateway      = 192.168.0.1
  • Using LCD:

    On the main menu, highlight the server, press the check button, select the required server, and press the check button.

How to find the CMC IP address related to the blade server?

  • From iDRAC web interface:

    Go to iDRAC Settings > CMC. The CMC Summary page displays the CMC IP address.

  • From the Virtual Console:
    Select the "Dell CMC" console in the OSCAR to log in to CMC through a local serial connection. CMC RACADM commands can be issued from this connection.
    $ racadm getniccfg -m chassis
    NIC Enabled         = 1
    DHCP Enabled        = 1
    Static IP Address   = 192.168.0.120
    Static Subnet Mask  = 255.255.255.0
    Static Gateway      = 192.168.0.1
    Current IP Address  = 10.35.155.151
    Current Subnet Mask = 255.255.255.0
    Current Gateway     = 10.35.155.1
    Speed               = Autonegotiate
    Duplex              = Autonegotiate
    NOTE You can also perform this using remote RACADM.

    For more information on CMC RACADM commands, see the Chassis Management Controller RACADM CLI Guide available at https://www.dell.com/cmcmanuals.

    For more information on iDRAC RACADM commands, see the iDRAC RACADM CLI Guide available at https://www.dell.com/idracmanuals.

iDRAC network connection is not working.

For blade servers:
  • Ensure that the LAN cable is connected to CMC.
  • Ensure that NIC settings, IPv4 or IPv6 settings, and either Static or DHCP is enabled for your network.
For rack and tower servers:
  • In shared mode, ensure that the LAN cable is connected to the NIC port where the wrench symbol is present.
  • In Dedicated mode, ensure that the LAN cable is connected to the iDRAC LAN port.
  • Ensure that NIC settings, IPv4 and IPv6 settings and either Static or DHCP is enabled for your network.

Shared LOM not functional after enabling Link Aggregation Control Protocol (LACP).

The host OS driver for the network adapter must be loaded before LACP is enabled. However, if a passive LACP configuration is in use, the shared LOM may be functional before the host OS driver is loaded. See the switch documentation for LACP configuration.

NOTE Shared LOM IP of iDRAC is not accessible in pre-boot state when the switch is configured with LACP.

Inserted the blade server into the chassis and pressed the power switch, but it did not power on.

  • iDRAC requires up to two minutes to initialize before the server can power on.
  • Check CMC power budget. The chassis power budget may have exceeded.

How to retrieve an iDRAC administrative user name and password?

You must restore iDRAC to its default settings. For more information, see Resetting iDRAC to factory default settings.

How to change the name of the slot for the system in a chassis?

  1. Log in to CMC web interface and go to Chassis > Servers > Setup.
  2. Enter the new name for the slot in the row for your server and click Apply.

iDRAC on blade server is not responding during boot.

Remove and reinsert the server.

If the problem persists, contact technical support.

When attempting to boot the managed server, the power indicator is green, but there is no POST or no video.

This happens due to any of the following conditions:
  • Memory is not installed or is inaccessible.
  • CPU is not installed or is inaccessible
  • Video riser card is missing or not connected properly.
Also, see error messages in iDRAC log using iDRAC web interface or from the server LCD.

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