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Microsoft Windows Server 2016 for Dell PowerEdge Systems Important Information Guide

I/O errors or unresponsive virtual machines

Description
The issue occurs on Dell EMC hardware that is configured for failover cluster and have attached shared storage hosting multiple virtual machines with Multipath I/O (MPIO) enabled. If you perform multiple removals and installations of the PowerEdge MX5016s storage expander module, or if you remove and install the PowerEdge MX5000s SAS I/O module, I/O errors occur and the virtual machines goes to unresponsive or failed state. This issue may cause the Cluster Shared volume to go to failed state.
Workaround
  1. For servers running Shared Storage Cluster on Windows Server 2016, install Microsoft KB4457127 or a latest update package from Windows Update service on all the nodes that are part of the cluster.
  2. Create a registry key, Reg_DWORD with a value 0x1 in the following registry path on all the cluster nodes:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StorPort\QoSFlags.

  3. Restart the nodes to enable the registry key.
Affected Systems
  • PowerEdge MX7000 chassis with PowerEdge MX740c or PowerEdge MX840c compute nodes and PowerEdge MX5016s storage sleds
  • Any Rx4x or Tx4x PowerEdge servers with external storage array attached

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