Dell EMC PMem 100 Series User's Guide

Events during boot time

• UEFI0337 : Unable to update the firmware of NVDIMM located in the memory slot <slot number>.

  Recommended Action : Disconnect the input power to the system, wait for 30 seconds, and reconnect the power, Power on the server and retry the operation. If the issue persists, replace the NVDIMM. For more information, see the product's owner's manual on the support site.

• UEFI0338 : The firmware of NVDIMM located in the memory slot <slot number> is successfully updated.

  Recommended Action : N/A

• UEFI0345 : The erase operation on the nonvolatile DIMM with serial number <serial number> in slot <slot number> is successfully completed.

  Recommended Action: N/A

• UEFI0347 : Unable to initialize the memory because one or more errors have occurred during the NVDIMM initialization in the slot <slot Number>.

  Recommended Action : Manually remove and reinstall the NVDIMM. If the issue persists, contact your service provider. For more information about removing and reinstalling an NVDIMM, see the product Installation and Service Manual available on the support site.

• UEFI0348 : The Remaining Rated Endurance value of NVDIMM installed in slot <slot Number> is less than or equal to 1%.

  Recommended Action : Power off the server and replace the NVDIMM immediately. For more information about the Remaining Rated Endurance, see the product Installation and Service Manual available on the support site.

• UEFI0349 : Unable to initialize the NVDIMMs because different types of NVDIMM SKUs or controller revisions are installed.

  Recommended Action : Power off the server and replace the NVDIMMs to ensure all NVDIMM SKUs or controller revisions are same. For more information about the NVDIMMs SKUs or controller revision, see the product Installation and Service Manual available on the support site.

• UEFI0350 : The NVDIMM in the memory slot <slot Number> is replaced or removed from a previously configured Persistent Memory (PM) region.

  Recommended Action : Create a new Persistent Memory (PM) region. For more information about creating a PM region, see the platform Installation and Service Manual available on the support site.

• UEFI0351: The NVDIMMs on socket <socket Number> are installed in an unsupported (configuration) manner. Major Error code <major MRC error code> Minor Error code <minor MRC error code>. Data in the Persistent Memory (PM) region may not be accessible.

  Recommended Action : For more information about creating a PM region, see the platform Installation and Service Manual available on the support site.

• UEFI0352 : Unable to use the Persistent Memory (PM) region configuration of the NVDIMM in the memory slot <slot Number>.

  Recommended Action : Verify the NVDIMM population configuration and retry the operation. For more information about NVDIMMs, see the platform Installation and Service Manual available on the support site.

• UEFI0353 : The Persistent Memory (PM) configuration information of the NVDIMM in the memory slot <slot Number> is corrupted because the checksum or the header type is not valid.

  Recommended Action : Remove and reinstall the NVDIMMs or create a new Persistent Memory (PM) configuration. If the issue persists, contact your service provider. For more information about creating a PM region, see the platform Installation and Service Manual available on the support site.

• UEFI0354 : The ratio of DDR4 memory to NVDIMM on the socket <socket Name> is not optimal to deliver the best performance.

  Recommended Action : Reconfigure the ratio of DDR4 memory to NVDIMM to a value between 1:4 and 1:16. For more information about reconfiguring the DDR4 memory, see the platform Installation and Service Manual available on the support site.

• UEFI0355 : All the NVDIMMs are disabled because the value of memory capacity of all the installed NVDIMMs has exceeded the maximum value supported by the processor.

  Recommended Action : Reconfigure the processor to support the value of memory capacity of all the installed NVDIMMs. For more information about reconfiguring the processor, see the platform Installation and Service Manual available on the support site.

• UEFI0356 : The data in the Persistent Memory DIMM located in memory slot <slot label> is not accessible because the DIMM is locked and the passphrase is incorrect.

  Recommended Action : Update the Persistent Memory Passphrase to the correct passphrase or perform a Secure Erase operation on the Dual inline memory module (DIMM). Secure erase, erases all persistent data.

• UEFI0357 : The Cryptographic Erase operation on the Intel Persistent Memory DIMM with serial number <serial number> in slot <slot number> is successfully completed.

  Recommended Action : N/A

• UEFI0358 : Unable to complete the Cryptographic Erase operation on the Intel Persistent Memory DIMM with serial number <serial number> in slot <slot number>.

  Recommended Action : Retry the operation. If the issue persists, contact your service provider.

• UEFI0359 : The Overwrite DIMM operation on the Intel Persistent Memory DIMM with serial number <serial number> in slot <slot number> is successfully completed.

  Recommended Action : N/A

  NOTE This is part of the PMem Sanitize function.
• UEFI0360 : Unable to complete the Overwrite DIMM operation on the Intel Persistent Memory DIMM with serial number <serial number> in slot <slot number>.

  Recommended Action : Retry the operation. If the issue persists, contact your service provider.

  NOTE This is part of the PMem Sanitize function.
• UEFI0361 : The Factory Default operation for the Intel Persistent Memory DIMMs in the system has completed successfully.

  Recommended Action : N/A

• UEFI0362 : Unable to complete the Factory Default operation on the Intel Persistent Memory DIMMs.

  Recommended Action : Retry the operation. If the issue persists, contact your service provider.

• UEFI0367 : The Create Goal operation on the Intel Persistent Memory DIMMs is successfully completed.

  Recommended Action : N/A

• UEFI0368 : Unable to complete the Create Goal operation on the Intel Persistent Memory DIMMs.

  Recommended Action : Retry the operation. If the issue persists, contact your service provider.

• UEFI0369 : The Complex Programmable Logic Device (CPLD) is successfully armed for the Asynchronous DRAM Refresh (ADR) signal.

  Recommended Action : N/A

• UEFI0370 : The Complex Programmable Logic Device (CPLD) cannot arm for the Asynchronous DRAM Refresh (ADR) signal. It might be due to Intel Persistent Memory DIMMs failed to initialize.

  Recommended Action : Reboot the system. If the issue persists, contact your service provider.

• UEFI0372 : The Remaining Rated Endurance value of the NVDIMM installed in the slot <slot number> is equal to 0%.

  Recommended Action : Turn off the server and replace the NVDIMM immediately. For more information about the Remaining Rated Endurance, see the product Installation and Service Manual available on the support site.

• UEFI0373 : The NVDIMM installed in slot <slot number> requires a maintenance.

  Recommended Action : Consider replacing the DIMM during the next maintenance cycle. For more information about the NVDIMM Health Status, see the product Installation and Service Manual available on the support site.

• UEFI0374 : The NVDIMM installed in slot <slot Number> is in critical condition.

  Recommended Action : Power off the server and replace the NVDIMM immediately. For more information about the NVDIMM Health Status, see the product Installation and Service Manual available on the support site.

• UEFI0375 : Unable to apply the Persistent Memory (PM) region configuration of the NVDIMM in the memory slot <slot Number>.

  Recommended Action : Verify the NVDIMM population configuration and retry the operation. For more information about NVDIMMs, see the platform Installation and Service Manual available on the support site.

• UEFI0376 : All the NVDIMMs are disabled because the installed processor does not support the Intel Persistent Memory DIMMs.

  Recommended Action : Reconfigure the processor to support the Intel Persistent Memory DIMMs. For more information about reconfiguring the processor, see the Installation and Service Manual of the system available on the support site.

• UEFI0377 : The Non-Volatile Dual In-Line memory module (NVDIMM) in the memory slot <slotNum> has encountered a transient fatal failure during the previous boot.

  Recommended Action : Remove and reinstall the Non-Volatile Dual In-line memory module (NVDIMM) device. If the issue persists, contact your service provider. For more information about installation and removal, see the Installation and Service Manual of the server available on the support site.

• UEFI0378 : The Non-Volatile Dual In-Line memory module (NVDIMM) in the memory slot <slotNum> has encountered a thermal shutdown event during the previous boot.

  Recommended Action : Do one of the following: 1) Power off the server. 2) Disconnect the input power, wait for 30 seconds, and then reconnect to the power source. 3) Power on the server. 4) If the issue persists, contact your service provider.

• PWR2281 : Unable to perform the memory arming operation because the PSU configuration of the server is insufficient to guarantee data flush time in the event of power loss.
  Recommended Action : Do the following and retry the operation:

  • Turn off the server.
  • Ensure the PSUs are installed as recommended in the user guide.
  • Turn on the server.

  For more information on supported PSUs, see the Installation and Service Manual of the system available on the support site.