Dell Technologies Server Troubleshooting Guide

OpenManage Essentials does not recognize the server

1. Launch OpenManage Essentials.
2. Navigate to Manage > Discovery and Inventory.
3. In the left panel, click Add Discovery Range.
4. Enter the IP address of the specific client device or the IP range having all the client devices with the subnet mask details.
5. Click Next.
6. In the ICMP Configuration page, click Next.
7. Protocol Selection

   From Dell Command | Monitor 9.0 onwards, both SNMP and WMI protocols are supported for discovery and inventory. Select the required protocols (only SNMP or only WMI or both SNMP and WMI) and enter the required information.

   It is recommended to use WMI protocol for discovery and inventory. The difference of inventory information fetched using WMI versus SNMP protocol is specified. Fetching of hardware logs is possible only using WMI protocol.

   • For discovery and inventory through SNMP protocol, set the community strings in the SNMP Configuration page.
   • To disable SNMP discovery, uncheck the Enable SNMP discovery.
   • For discovery and inventory through WMI protocol, click Next, otherwise click Finish.
   • In the WMI configuration page, select Enable WMI discovery. Provide the WMI credentials of the remote device.
   • Click Finish.
   NOTE:OpenManage Essentials version 2.5 is the final release. OpenManage Essentials will not support current or future PowerEdge servers and no further product enhancements are added. Dell recommends migration to OpenManage Enterprise for management of your Dell devices. For more information, see Support for OpenManage Essentials.