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Dell PowerVault MD Series VMware Storage Replication Adapter (SRA) Installation and Configuration Manual (Web Client)

Troubleshooting information

All logging for the Dell MD SRA is output to the SRM log files at C:\ProgramData\VMware\VMware vCenter Site Recovery Manager\Logs along with SRA logs at C:\Program Files\VMware\VMware vCenter Site Recovery Manager\storage\sra\ Dell MD Storage Replication Adapter \logs . Any errors encountered during any procedure are logged to these files. To resolve an issue, contact Dell technical support and provide the following information:

  • A detailed description of the issue encountered.
  • All software version numbers (vCenter Server, ESXi hosts, SRM Servers, and SRAs)
  • Export of the SRM System Logs from both sites.
    Figure 1. SRM Log CollectionsThis image shows SRM log collections.
An export of the failed recovery plan and one (if any) successful runs before it.
Figure 2. Recovery Plan History Export This image shows recovery plan history export.
Storage array support bundle from each storage array.
Figure 3. Storage Array Support Bundle This image shows storage array support bundle.
(Optional) A screen capture of a mapped volume showing path configuration.
Figure 4. Storage Array Mapping View This image shows storage array mapping view.

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