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Dell Wyse ThinOS 9.1.3129, 9.1.3112, 9.1.2101, and 9.1.1131 Administrator’s Guide

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Verify the Cisco Webex Meetings connection status

This section describes how to verify if Cisco Webex Meeting runs in optimized mode status on your thin client. In Optimized mode, the Webex Meetings application delivers an optimal performance.

Prerequisites

  • Ensure that you have installed the supported version of the Cisco Webex Meetings virtual desktop application on the remote desktop.
  • Ensure that you have installed the correct Cisco WebEx Meetings package on the ThinOS device.
  • Ensure that you have referred the Compatibility between the Webex Meetings Desktop App and the Thin Client Plugin table to configure Webex Meetings optimization mode environment. To access the compatibility table, do the following:
    1. Go to help.webex.com.
    2. In the search bar, enter Cisco Webex Meetings Virtual Desktop Software, and press Enter.
    3. Click Cisco WebEx Meetings Virtual Desktop Software from the results.
    4. Scroll down the page to view the Compatibility between the Webex Meetings Desktop App and the Thin Client Plugin table.

Steps

  1. Connect to a virtual desktop session on ThinOS.
  2. Start the Cisco Webex Meetings virtual desktop application.
  3. In the Cisco Webex Meetings window, check if Cisco Webex Meetings - VDI is displayed on the upper-left corner of the screen.
    If the Webex Meeting does not run in optimized mode, do either of the following:
    • If you are having administrator privileges, go to the Webex Meetings Administration site and ensure that the Enable meeting client for VDI check box is selected in the Common Site Settings tab.
    • If you do not have administrator privileges, edit the registry in VDI as follows:
      1. In the system registry of VDI, go to HKEY_CURRENT_USER > SOFTWARE > WebEx > NativeVDI.
      2. Create a DWORD entry VDIFeatureEnabled with value 1.

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