ThinOS supports audio optimization for Microsoft Teams using Citrix Workspace app 2101. VMware Real-Time Audio Video (RTAV) supports Microsoft Teams, however, optimization is not supported.
ThinOS 9.1.3112 supports HTTP Proxy for anonymous authentication. Configure HTTP Proxy server as MTOP to make the Microsoft Teams Optimization function for Citrix work through the proxy server.
To enable the Teams optimization feature for Citrix, you must meet the following requirements:
Install the Microsoft Teams on your VDI desktop. For more information about the Microsoft Teams installation, see the
Optimization for Microsoft Teams article at
docs.citrix.com.
Review the system requirements of Citrix Virtual Desktops and VDA. For more information about the system requirements, see the
Optimization for Microsoft Teams article at
docs.citrix.com.
Enable the Microsoft Teams redirection policy is enabled in Citrix Studio. For more information about how to enable the Microsoft Teams redirection, see the
Multimedia policy settings
article at
docs.citrix.com.
To verify if the Microsoft Teams application works in the optimized mode, click
About > Version to view the Citrix HDX Optimized legend. For more information about how to verify the Microsoft Teams audio optimization, see the
Optimization for Microsoft Teams article at
docs.citrix.com.
Table 1. Microsoft Teams optimization feature matrixMicrosoft Teams optimization feature matrix
Scenario
ThinOS
Long meetings
Supported
Call—Make an audio call
Supported
Call—Answer an audio call
Supported
Call—Make a video call
Supported
Call—Answer a video call
Supported
Call—Turn the camera on or off
Supported
Call—Enter or exit full screen
Supported
Call—Hold or resume a call
Supported
Call—End call
Supported
Call—Mute or unmute audio
Supported
Call—Transfer
Supported
Call—Consult then transfer
Supported
Call—Keypad
Not supported
Call—Start or stop recording
Supported
Call—Turn off or turn on incoming video
Supported
Call—Group video call
Supported
Call—Group audio call
Supported
Call—Invite someone during a call
Supported
Meeting
Supported
Share screen—Desktop
Supported
Share screen—PowerPoint
Supported
Chat
Supported
Audio or video call in VDI server desktop
Supported
Audio or video call in published Microsoft Teams application
Supported
Devices—Plug in or disconnect the headset
Supported—Headsets can be automatically selected when you connect a new headset during the call or meeting. Teams use the default audio device that is configured by ThinOS client. If the headset is selected as default, it shows a
default: label in Teams device settings. If you plug in a webcam with mic, the mic on the webcam gets selected. You can manually select the audio device in Teams device settings.
Devices—Switch headset
Limited support—If you install JVDI package in ThinOS, the switched headset does not work. Dell Technologies recommends to not install JVDI package if you are using Microsoft Teams.
Devices—Plug in or disconnect the camera
Supported
Devices—Switch camera
Not supported—This is a known Citrix issue.
Headset buttons—Answer/Mute/End Call
Limited support—The Answer/End call button is not supported. This is a Citrix Workspace app limitation.
Limitations
Video call and share screen features are not supported on Wyse 3040 Thin Clients due to client resource limitations.
Video call and share screen features are recommended on Wyse 5070 Thin Clients, 5470 Thin Clients, and Wyse 5470 All-in-One Thin Clients with known issues.
The audio gets distorted occasionally on a thin client with dual core CPU.
Other known issues for CWA Teams Optimization
Depending on your network bandwidth latency, the audio quality may fluctuate. To avoid this issue, ensure that your network bandwidth is adequate for audio or video call. Citrix recommends 200 kbps or higher network speed for a single client.
Session termination or abrupt disconnect may result in unexpected HdxRtcEngine.exe processing exits. This issue is a known Citrix Workspace App limitation [RFLNX-5885].
Audio is still played through the first headset when you switch to the second headset during the call. This issue is observed when you have installed the JVDI package on the thin client. Workaround is that if you are using Microsoft Teams (or Zoom), do not install the Cisco JVDI package. This issue is due to Cisco limitation.
When using a headset, you cannot answer or end the call through headset buttons. This issue is due to a limitation of Microsoft Teams.
Data is not available for the Topic
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\