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Dell Wyse Management Suite Version 1.3 High Availability Guide

Troubleshooting

This section provides troubleshooting information for Wyse Management Suite version 1.3 for the cluster set up.
  • Problem: Where is the Wyse Management Suite log file located to check server installation issues.

    Workaround: The log file is in the %temp% WMSInstall.logfolder.

  • Problem: Where is the Tomcat service related log file located to check the application related issues.

    Workaround: The log file is in the \Program Files\DELL\WMS\Tomcat-8\stratus.log folder.

  • Problem: If any of the server or node in the cluster stops working and is not part of the MySQL InnoDB cluster.

    Workaround: Perform the following steps at the command prompt:
    var cluster = dba.rebootClusterFromCompleteOutage(); #Reboot the cluster instance
                                              dba.configureLocalInstance('root@Server_IPAddress:3306') #Reconfigure the local instance
                                              cluster.addInstance('root@Server_IPAddress:3306')#Add the cluster instance back to the network
                                              
                                           
  • Problem: If you do not add the server ID in the MySQL InnoDB cluster, an error message is displayed.

    Workaround: Change the server ID entries in the my.conf file located in the \ProgramData\MySQL\MySQL Server 5.7 directory.
    Figure 1. change server ID Server ID

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