Dell Migrate User's Guide

Troubleshooting steps to avoid drop in the network connection

To avoid a drop in the network connection, perform the following steps:

• Ensure that the two connected PCs are located close to the router or modem to avoid weak signal strengths.
• If you have a LAN cable, connect the PCs directly using a LAN cable for fastest speeds. Newer versions like Cat 5, Cat 6, and Cat 7, and so on, provides better speeds.
• For WiFi networks, use 5G or 5 GHz bandwidth of networks if available for better speeds.
• If either the old or new PC was turned off during the migration, turn on the PC, ensure that it is connected to the same network as the other PC, and restart the migration process. The files that have already been copied to your new PC, are not copied again. So you do not need to clear them in the new migration.
• If WiFi was turned off or the LAN cable was disconnected from the PC, connect the WiFi or LAN cable to the PC and wait until the PCs communicate and the network dialog box is closed. After the PC is connected to the network, it might take a few minutes for the two PCs to communicate and continue the migration flow.
• If the page does not change after a prolonged time, the IP address of the PC would have changed when it was connected back to the network, and the PCs were unable to identify each other. Stop the migration and restart Data Assistant on your old PC and Migrate within SupportAssist on your new PC.
• If the modem or router was turned off, turn it on and ensure that the PCs are connected to the same network. After both the old and the new PCs are connected, cancel the existing migration process and restart the migration on both the old and the new PCs.
• If either the old or new PC was connected to a VPN during the migration process, the PCs cannot communicate with each other. Disconnect from VPN, and close the existing migration process, and restart migration on both the old and new PCs.
• If the PC was disconnected and connected to different network, ensure to connect the PC to the network with which both the old and the new PCs were initially paired. If the PCs do not communicate with each other even after the PCs were connected back, cancel the existing migration process, and restart migration on both the old and the new PCs after connecting the PCs to the same network.

If you are still not able to pair your PCs, contact the Dell Technical support.