OpenManage Enterprise 4.0.x User's Guide

Device rediscovery running for a long time after deleting iDRAC service account

When a device is managed using a service account and IP blocking is enabled in iDRAC, deleting the service account (local user) on iDRAC may cause OpenManage Enterprise to become locked out as it attempts to reconnect the device multiple times. In this case, the appliance deletes its credentials for the device, and the device becomes invisible within the 'All Device' page. When this occurs, the device must be rediscovered by re-running the original discovery job or creating a new one.

If the service account is deleted on the iDRAC and a rediscovery job is started before the appliance recognizes the device as unreachable, the rediscovery job may fail as the appliance continues to connect with the device using invalid credentials. When this occurs, re-run the discovery job once the device is no longer visible on the 'All Devices' page.