iDRAC 8/7 v2.30.30.30 User’s Guide

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Generating SupportAssist Collection manually

When iSM is not installed, you can manually run the OS collector tool to generate the SupportAssist collection. You must run OS Collector tool on the server OS to export the OS and application data. A virtual USB device labeled DRACRW appears in the server operating system. This device contains the OS Collector file that is specific for the host operating system. Run the file specific for the operating system from the server OS to collect and transfer the data to iDRAC. You can then export the data to a local or network shared location.

In Dell’s 13th generation of PowerEdge servers, the OS collector DUP is installed in factory. However, if you determine that OS Collector is not present in iDRAC, then you can download the DUP file from the Dell support site and then upload the file to iDRAC using the Firmware Update process.

Before you manually generate the SupportAssist collection using the OS collector tool, do the following on the host operating system:

On Linux operating system: Check if the IPMI service is running. If it is not running, you must manually start the service. The following table provides the commands that you can use to check the IPMI service status and start the service (if required) for each Linux OS.

Linux Operating System

Command to Check the IPMI Service Status

Command to Start the IPMI Service

Red Hat Enterprise Linux 5 64-bit

Red Hat Enterprise Linux 6

SUSE Linux Enterprise Server 11

CentOS 6

Oracle VM

Oracle Linux 6.4

$ service ipmi status

$ service ipmi start

Red Hat Enterprise Linux 7

$ systemctl status ipmi.service

$ systemctl start ipmi.service

NOTE:
- CentOS is supported only for iDRAC Service Module 2.0 or later.
- If the IPMI modules are not present, then you can install the respective modules from the OS distribution media. The service starts once the installation is complete.

On Windows operating system:
- Check if the WMI service is running:
  - If WMI is stopped, OS Collector starts the WMI automatically and continues with the collection.
  - If WMI is disabled, OS Collector collection stops with an error message.
- Check the appropriate privilege levels and make sure there is no Firewall or security settings that is preventing to get the registry or software data.

Related concepts

Generating SupportAssist Collection automatically